Subject: New Reply Received - ne
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 19:55:04 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  ne  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/4pmY72BtrzZowNzlfLdBzQ~~/AALN9wA~/RgRh-D6TPVcDc3BjQgpgEhMLF2CxP93vUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dears,<br>
<br>
Well received we will proceed with the action as requested.<br>
<br>
Best regards. 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>31/1/2021 10:06 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2041660] - ne<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
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<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: What is the issue (Late Delivery) Courier Team<br>
<br>
Order Date : 23/01/2021<br>
<br>
Order ID: 6266640878<br>
Tracking ID: SD001025895</div>

<div dir="ltr">Contact No: <strong>0551486166</strong>
</div>

<div dir="ltr">
<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on 27/01/2021  but till now the order has not delivered to the customer, as per customer he did not reject the order  so we request you to arrange a delivery on priority basis.</div>

<div dir="ltr">Address: </div>

<div dir="ltr">Twenty-five Street next to Al-Baraka Butchery , Taif<br>
<br>
Regards,<br>
Shafeeque</div>

<div><span style="font-size:13px"> </span></div>
</div>

<div><span style="margin-top:12px"> </span></div>
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</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 31 Jan at 9:18 PM <span class="separator">, هيفا الغامدي &lt;[email-masked]&gt; wrote: </span>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/car.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">مارفضت ماكنت متواجدة وطلبت منهم اني استلمها الاحد</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:11 PM, 31st Jan</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"> مرحبا معك شفيق يسرني ان اساعدك </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:11 PM, 31st Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"> هل بإمكانكم تزويدي برقم الطلب حتى نتمكن من خدمتكم بشكل افضل</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:11 PM, 31st Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/car.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">SD001025895 رقم الشحنة</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:12 PM, 31st Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هذا رقم الشحنة، الرجاء تزويدنا برقم الطلب الذي يبدأ برقم 6</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:12 PM, 31st Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/car.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">الو</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:12 PM, 31st Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/car.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">من فين احصل على رقم الطلب</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:12 PM, 31st Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">تم ارساله عبر البريد بعد تاكيد الطلب</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:13 PM, 31st Jan</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">الرجاء تزويدنا بالبريد الاكتروني المسجل لكي يتم خدمتكم في أكمل وجه</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:13 PM, 31st Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/car.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:15 PM, 31st Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/car.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">هذا رقم الطلب</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">الرجاء تزويدنا برقم التواصل البديل وعنوانكم الكامل لنقوم بمشاركته مع فريق الشحن</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/car.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<div><span class="separator">رقم التواصل 0551486166</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:16 PM, 31st Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">شارع خمسة وعشرون بجوار ملحمة البركة<br>
		Saudi Arabia (SA)<br>
		04-3-91<br>
		Ash Shuhada Al Janubiyah<br>
		Tai</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:17 PM, 31st Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل هذا هو عنوانكم</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">09:17 PM, 31st Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/car.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">الطائف الشهداء الجنوبية شارع ٢٥بجوار ملحمة البركة</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/car.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">تمام</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:17 PM, 31st Jan</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">شكرا على التزويد</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">09:17 PM, 31st Jan</span></div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">سيتم رفع القضية الى الجهة المعنية بعد انهاء المحادثة وسيتم استلام الرسالة لحضرتك عبر البريد المسجل  </span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">09:17 PM, 31st Jan</span></div>
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		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل لحضرتك أي استفسار آخر يمكنني مساعدتك به؟</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">09:17 PM, 31st Jan</span></div>
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		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Fuzzy Car</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/car.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">شكرا</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">09:18 PM, 31st Jan</span></div>
		<span class="separator"> </span>
</td>
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		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">كان من دواعي سروري مساعدتكم. </span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">09:18 PM, 31st Jan</span></div>
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	<table style="margin:10px auto;padding:0 20px;font-family:'helvetica neue' , 'helvetica' , 'arial' , sans-serif;color:#333;line-height:1.4;margin:0px;min-width:100%">
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/447899000332741" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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</tbody>
</table>
<span class="separator"> </span>
</blockquote>
</div>
</div>
<br>
</div>

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