Subject: New Reply Received - Re: Order 8394837304
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 10:11:12 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Re: Order 8394837304  Ticket comment <div dir="auto">I checked again with the bank. No transfer is reflected in the account.  Kindly share the swift reference number so I can forward it to the bank to follow up.</div>
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<div>On Sat, 19 Dec 2020, 11:14 Homecentre, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Hi Abdulla,<br style="box-sizing:border-box"><br style="box-sizing:border-box">Thank you for contacting us.<br style="box-sizing:border-box"> <br style="box-sizing:border-box">We sincerely apologize for the late response and the inconvenience caused.<br style="box-sizing:border-box"> <br style="box-sizing:border-box">We are really sorry that you have faced problem in receiving the amount ,As we can see the refund amount of KWD 145 for order ID 8394837304, has been initiated from our side to your  card ending with <strong style="box-sizing:border-box;font-weight:700">6628</strong> on 9/22/20 1:47 PM under the transaction ID <strong style="box-sizing:border-box;font-weight:700">159610126700017986</strong>. please find the attached screenshot from the account department .</div>
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Please check with your bank and in case you have not received the amount ,please provide us the bank statement from 22/9/2020 to 17/12/2020 for further verification from our team.you may hide the purchase history in case you don;t want to share for security reason we just want to see debit and credit details.<br style="box-sizing:border-box"> <br style="box-sizing:border-box">Once again, sincere apologies and thank you for your patience.<br style="box-sizing:border-box"> <br style="box-sizing:border-box">Feel free to get in touch with us for further assistance.<br style="box-sizing:border-box"> <br style="box-sizing:border-box">Your friends,<br style="box-sizing:border-box">The Support Team<br style="box-sizing:border-box"><br style="box-sizing:border-box">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1831916