Subject: Ticket Assigned - Conversation with maira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 13:58:27 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maira maira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maira Bot:  Hi Maira ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626341655 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Maira  , Thank you for contacting us. This's Mohamed How may I help you? Customer:  9626341655 Customer:  Hi Customer:  This is my order num Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Oky thank u Agent:  please check the order number. Customer:  9626341655 Customer:  Is it wrong?? Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  It's wrong number. Customer:  9626341655 Agent:  could you please share the regestired email Customer:  IMAGE Customer:  This is the msg Customer:  From babyshop Agent:  one moment please. Customer:  IMAGE Customer:  IMAGE Customer:  I need my order as soon as possible Agent:  we are apologising for the delay Agent:  after we checked the order isn't ready for pickup Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Do you have any other questions I can help you with? Customer:  Thank u v much Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  I need the order before friday if it is possible Customer:  Thank u so much Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maira ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626341655 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I want to know about my order Agent:  Hi Maira, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  9626341655 Customer:  Its my order num Agent:  Please allow me to check it for you.  Customer:  Oky Agent:  The order is still under process Customer:  Is it ready or not bcz i didn't get any msg Agent:  I will escalate the case so that order could be ready for pick up soon Customer:  Its take too much time Agent:  We apologies for the delay. Agent:  Please allow us some time to work on it. Customer:  Oky thank u Agent:  welcome. Agent:  Is there anything else I can help ? Customer:  No thanks Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maira ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626341655 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:13 AM, 16th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:13 AM, 16th Jan                     maira                    Hi           09:13 AM, 16th Jan                     maira                    9626341655           09:13 AM, 16th Jan                     maira                    Its my order num           09:14 AM, 16th Jan                   Mohammad                   Hi Maria ,Please hold for a moment while I gather those details for you.           09:14 AM, 16th Jan                     maira                    And i orderd in 3rd january           09:14 AM, 16th Jan                     maira                    And its still underprocess           09:14 AM, 16th Jan                     maira                    Plz let me know its ready or not           09:15 AM, 16th Jan                   Mohammad                   We apologise for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us. We will  escalate your issue to the concern team to ship the order to store  asap           09:15 AM, 16th Jan                   Mohammad                   Is there anything else I can help you with?           09:16 AM, 16th Jan                     maira                    Can i get today ??           09:17 AM, 16th Jan                     maira                    Bcz it was the gift for someone ...           09:18 AM, 16th Jan                   Mohammad                   We will do the needful  and  will inform you  by  email           09:18 AM, 16th Jan                     maira                    Anyways oky thanks           09:19 AM, 16th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:19 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1990341