Subject: Ticket Assigned - Conversation with maja novak
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 13:58:25 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maja novak maja novak                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maja novak Bot:  Hi Maja Novak ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566795417 Bot:  Please wait while we transfer you to an agent Customer:  Just please update my address for pickup off returnship Agent:  Hi Maja, Thank you for contacting us. My name is Mohammad. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maja Novak ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  Anyone online Agent:  Hi Maja, Thank you for contacting us. My name is Rehan. How may I help you? Customer:  IMAGE Customer:  Hello Customer:  I would like to follow up on pick up of return Customer:  One trousers Customer:  Any update? Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  Thank you for your patience. Agent:  We request you please confirm with us that your item has been collected or not? Agent:  We are not getting a response from you. Are we still connected? Customer:  No, still waiting Customer:  For pick up Customer:  Pick up address InterContinental Abu Dhabi Agent:  We would like to inform you that as we have checked the collection for your return item has been cancelled. Customer:  No Customer:  I didn't cancel it Agent:  So please inform us and we will again raise a return request for your item. Customer:  That's why I m following up, to pick up Agent:  The return request was cancelled by the system so please provide us your correct address and mobile number in order to contact you. Agent:  Please hold on so we will raised a return request for your item. Customer:  IMAGE Customer:  You can see here, still request on Agent:  We have forwarded your issue to our concern team and raised a return request for your item. We would like to inform you that you will be receiving the link on your registered email id, kindly open that link and fill the required details in it.  After filling the details, our courier team will contact you to collect your return items. Customer:  Ok, thank you Agent:  Is there anything else i can help you with? Customer:  No, it's ok Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  You too Agent:  Thank you for shopping with us. Stay Safe! Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maja Novak ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:49 AM, 03rd Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:51 AM, 03rd Jan                     maja novak                    Hello. I m really upset with your return process!!! After being unable to return it to the physical shop, I followed up many times! Followed9618292527           10:52 AM, 03rd Jan                     maja novak                    Above is my order number.           10:52 AM, 03rd Jan                     maja novak                    I clearly mentioned that I m available from Sun-Thursday, 8-6.30pm InterContinental Abu Dhabi. One time guy came wrong address and he can't come there, second time the guy came at 8pm!!!           10:54 AM, 03rd Jan                   Mohammad                   As  we can  see  the courier partner tried to contact  you  on 566795417  many time but no response           10:54 AM, 03rd Jan                     maja novak                    What is so difficult for the sake!!!           10:54 AM, 03rd Jan                   Mohammad                   kindly share the correct address           10:54 AM, 03rd Jan                     maja novak                    What a lie- I always replied. Can share with you WhatsApp messages with delivery guys           10:54 AM, 03rd Jan                   Mohammad                   kindly share  the full address  name           10:56 AM, 03rd Jan                     maja novak                    I m available most of the times where I work, InterContinental Abu Dhabi. It's silly tht I live 10 min away and they can't pick it also there.           10:56 AM, 03rd Jan                     maja novak                    Intercontinental Abu Dhabi           10:56 AM, 03rd Jan                     maja novak                    It's hotel           10:56 AM, 03rd Jan                     maja novak                    Only one in Abu Dhabi           10:57 AM, 03rd Jan                     maja novak                    Near Etihad Towers           10:57 AM, 03rd Jan                     maja novak                    I work there, but please 8-6.30pm           10:57 AM, 03rd Jan                   Mohammad                   We apologize for that will will escalate your issue  to the courier  to collect  the items  asap           10:58 AM, 03rd Jan                   Mohammad                   Is there anything else I can help you with?           10:58 AM, 03rd Jan                     maja novak                             10:58 AM, 03rd Jan                     maja novak                    Please ?. Above is one of my conversation with courier.           10:59 AM, 03rd Jan                     maja novak                    Thank you           10:59 AM, 03rd Jan                   Mohammad                   We will  do the needful           11:01 AM, 03rd Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:01 AM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1949764