Subject: Ticket Assigned - Conversation with yara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 19:17:50 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yara yara                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  yara Bot:  Hi Yara ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.
    Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567103655            11:08 PM, 22nd Jan                   Mohammad                   Hi Yara,thank you for contacting us. I'm Shafeeque .  How may I help you?           11:09 PM, 22nd Jan                     yara                    If i buy online exclusive item by cash ...if size not ok can i refund it in store and get money cash back ? Since item not available  a
 t store it is only online available           11:10 PM, 22nd Jan                   Mohammad                   Sure, you can return to the store and get cash           11:11 PM, 22nd Jan                     yara                    Online exclusive item ?           11:12 PM, 22nd Jan                     yara                    Sure?           11:12 PM, 22nd Jan                     yara                    Cash back at store?           11:13 PM, 22nd Jan                   Mohammad                   you can also return online and get refund in you bank account if you have paid through card or else will be refunded to your My crdeit wallet           11:13 PM, 22nd Jan                     yara                    Ah no cash refund online ?           11:13 PM, 22nd Jan                     yara                    Will you have a sall in the coming time?           11:14 PM, 22nd Jan                     yara                    Any sall is in the near future?           11:14 PM, 22nd Jan        
            Mohammad                   Sorry no cash refund online but in case you you ordered online and returned at store will get cash           11:14 PM, 22nd Jan                     yara                    Online sall           11:15 PM, 22nd Jan                   Mohammad                   Please keep checking our website offer section           11:15 PM, 22nd Jan                     yara                    No specific time for the coming sale?           11:15 PM, 22nd Jan                   Mohammad                   Sorry , currently there is no information we keep updating  offers at website please check that .           11:16 PM, 22nd Jan                     yara                    Thank you           11:17 PM, 22nd Jan                   Mohammad                   Is there anything else that i can assist you with ?           11:17 PM, 22nd Jan                     yara                    For help           11:17 PM, 22nd Jan                     yara                    No     
       11:17 PM, 22nd Jan                     yara                    Thx           11:17 PM, 22nd Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a sweet dream.           11:17 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2010793