Subject: Ticket Assigned - Conversation with sanita gurung
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 07:33:03 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sanita gurung sanita gurung                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sanita gurung Bot:  Hi Sanita Gurung ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971588766399            11:15 AM, 12th Jan                     sanita gurung                    I dont want to return my item , i want to only exchange           11:17 AM, 12th Jan                     sanita gurung                    I didn't see any option for exchange on online           11:18 AM, 12th Jan                   Mohammad                    Hi Sanita,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            11:18 AM, 12th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           11:18 AM, 12th Jan                     sanita gurung                    Ok           11:19 AM, 12th Jan                     sanita gurung                             11:20 AM, 12th Jan                     sanita gurung                             11:21 AM, 12th Jan                     sanita gurung                             11:21 AM, 12th Jan                     sanita gurung                    Hello           11:25 AM, 12th Jan                   Mohammad                   May I request you to be on hold while I retrieve those information for you           11:28 AM, 12th Jan                   Mohammad                   we would like to inform you that excahnge is not available for the Splash items however you can return and return already placed           11:30 AM, 12th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:32 AM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1979463