Subject: Ticket Assigned - Conversation with angely mallari
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 07:20:33 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with angely mallari angely mallari                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  angely mallari Bot:  Hi Angely Mallari ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569290143            11:09 AM, 12th Jan                   Mohammad                   Hi,thank you for contacting us. I'm Shafeeque .  How may I help you?           11:11 AM, 12th Jan                     angely mallari                    hello good morning           11:12 AM, 12th Jan                     angely mallari                    I just collect my item here in center point deira but unfortunately i received the bag with missing strap           11:12 AM, 12th Jan                   Mohammad                   Could you please share your order number  and item name so that I can assist you further?           11:13 AM, 12th Jan                     angely mallari                    9627615737           11:14 AM, 12th Jan                     angely mallari                             11:15 AM, 12th Jan                     angely mallari                    please refer on this photo           11:15 AM, 12th Jan                     angely mallari                    the strap is missing           11:15 AM, 12th Jan                   Mohammad                    we apologize for the inconvenience           11:17 AM, 12th Jan                   Mohammad                   In the meantime, an exchange is not available for  products. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account on (https://www.centrepointstores.com/ae/en) and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ​           11:17 AM, 12th Jan                   Mohammad                   Is there anything else that i can assist you with ?           11:17 AM, 12th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:20 AM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1979419