Subject: Ticket Assigned - Conversation with faiz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 07:12:12 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faiz faiz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faiz Bot:  Hi Faiz ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502694724 Bot:  Please wait while we transfer you to an agent Agent:  Hi Faiz, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Hi Faiz, Thank you for contacting us. My name is Yazid How may I help you? Customer:  Sir I have requested for return items Customer:  Not yet any one came to receive Agent:  Could you please share your order number so that I can assist you further? Customer:  Plz check Customer:  IMAGE Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  Please be assured as we have now escalated this issue to our concerned team to contact with courier partner to collect the items asap Agent:  They will contact with in your  Email ID Agent:  Is there anything else I can help with ?? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Faiz ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:57 AM, 12th Jan                   Mohammad                   Hi Faiz,thank you for contacting us. I'm Shafeeque .  How may I help you?           10:58 AM, 12th Jan                     faiz                    I hav made return request before 10 days           10:58 AM, 12th Jan                     faiz                    Not yet came anybody           10:58 AM, 12th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           11:00 AM, 12th Jan                     faiz                             11:01 AM, 12th Jan                     faiz                    Plz check           11:01 AM, 12th Jan                     faiz                    On 7th of Jan I hav remind u all that not yet came anybody           11:02 AM, 12th Jan                   Mohammad                    we apologize for the inconvenience           11:05 AM, 12th Jan                   Mohammad                   Please provide us the complete address and alternate no. so that we assist you in collection           11:06 AM, 12th Jan                     faiz                    Kilo 7 old makkah road near binladin street           11:07 AM, 12th Jan                     faiz                    Mobile no 0502694724           11:08 AM, 12th Jan                     faiz                    Jeddah           11:08 AM, 12th Jan                   Mohammad                   Thank you,           11:09 AM, 12th Jan                   Mohammad                   Please be assured as we will escalate  this issue to our concerned team and the action will be taken soon           11:10 AM, 12th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:12 AM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1979396