Subject: Ticket Assigned - Conversation with hassan mohamed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 06:56:54 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hassan mohamed hassan mohamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hassan mohamed Bot:  Hi Hassan Mohamed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  6927 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9627895196 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971582058354            10:44 AM, 12th Jan                   Mohammad                   Hi Hassan,thank you for contacting us. I'm Shafeeque .  How may I help you?           10:45 AM, 12th Jan                     hassan mohamed                    Hi Mr shafeeque, I want to change some items sizes , so is it available before delivery or I have to wait until I will recieve the order then apply for changing the size           10:46 AM, 12th Jan                     hassan mohamed                    Cause I visit the one of your branches and I find that the sizes not true in reality           10:47 AM, 12th Jan                   Mohammad                    we apologize for the inconvenience           10:47 AM, 12th Jan                   Mohammad                   We would like to inform you that we are unable to change anything once the order is placed you can return after you receive it.           10:49 AM, 12th Jan                   Mohammad                   Is there anything else that i can assist you with ?           10:49 AM, 12th Jan                     hassan mohamed                    So how many days it always take to return and change the sizes?           10:49 AM, 12th Jan                     hassan mohamed                    And how can I know if this itemsalready  placed or not yet?           10:51 AM, 12th Jan                   Mohammad                   you can return within 14 days           10:52 AM, 12th Jan                   Mohammad                   you can enter your account and all items along with the order No. will be appearing in your account at website .           10:53 AM, 12th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:56 AM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1979354