Subject: Ticket Assigned - Conversation with divya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 06:17:54 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with divya divya                    Bot:  Hi again! Bot:  Please enter your name Customer:  divya Bot:  Hi Divya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:04 AM, 12th Jan                   Mohammad                   Hi Divya,thank you for contacting us. I'm Shafeeque .  How may I help you?           10:06 AM, 12th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           10:08 AM, 12th Jan                     divya                    hi           10:09 AM, 12th Jan                     divya                    Re: [#1964427]           10:09 AM, 12th Jan                     divya                    hello           10:10 AM, 12th Jan                     divya                    refund query           10:10 AM, 12th Jan                     divya                    hiiiiiiiiiiiiiiiiiiii           10:11 AM, 12th Jan                     divya                    are u there           10:12 AM, 12th Jan                   Mohammad                    we apologize for the inconvenience and for the delay           10:13 AM, 12th Jan                     divya                    so           10:13 AM, 12th Jan                   Mohammad                   we have already raised the issue and work is going on ,we update you soon           10:13 AM, 12th Jan                     divya                    how it shall be refunded           10:14 AM, 12th Jan                     divya                    in how many days?           10:14 AM, 12th Jan                   Mohammad                   it will be refunded to your card you paid with           10:14 AM, 12th Jan                     divya                    thts fine           10:14 AM, 12th Jan                     divya                    but when           10:14 AM, 12th Jan                     divya                    45 days           10:15 AM, 12th Jan                     divya                    already gone           10:15 AM, 12th Jan                   Mohammad                   we are sorry , our team is still working and we are not able to fix the time , we will send you email once it is done.           10:15 AM, 12th Jan                     divya                    ok           10:16 AM, 12th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:17 AM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1979254