Subject: Ticket Assigned - Conversation with farhan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 07:34:34 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farhan farhan                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi my order no 6259191698 i request of 2 items return but still no update max representive is already colloect from me the items but still no message recived of collection and no update items max recive or not please help Bot:  Please enter your name Customer:  farhan Bot:  Hi Farhan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:24 AM, 10th Jan                   Mohammad                   Hi Farhan,thank you for contacting us. I'm Shafeeque .  How may I help you?           11:27 AM, 10th Jan                     farhan                    hi my order no 6259191698 i request of 2 items return but still no update max representive is already colloect from me the items but still no message recived of collection and no update items max receive or not please help as discussed with max person same in chat they say parcel is recived but payment is still not yet recive when i recieve my payment???           11:27 AM, 10th Jan                   Mohammad                   May I request you to be on hold while I retrieve those information for you           11:28 AM, 10th Jan                     farhan                    ok           11:29 AM, 10th Jan                   Mohammad                   Thank you for holding up           11:29 AM, 10th Jan                     farhan                    your welcome           11:29 AM, 10th Jan                   Mohammad                   Please be assured we will escalate  this issue to our concerned team to process the refund           11:30 AM, 10th Jan                     farhan                    ok           11:30 AM, 10th Jan                     farhan                    any idea how much time will take           11:31 AM, 10th Jan                   Mohammad                   it may take 4-15 business days           11:32 AM, 10th Jan                     farhan                    ok what about items u receive???           11:33 AM, 10th Jan                   Mohammad                   we will raise to refund for the items received           11:33 AM, 10th Jan                     farhan                    ok           11:34 AM, 10th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:34 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972678