Subject: Ticket Assigned - Conversation with rocel mercado
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 06:10:57 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rocel mercado rocel mercado                    Bot:  Hi again! Bot:  Please enter your name Customer:  rocel mercado Bot:  Hi Rocel Mercado ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:50 AM, 10th Jan                   Mohammad                   Hi Rocel,thank you for contacting us. I'm Shafeeque .  How may I help you?           09:51 AM, 10th Jan                     rocel mercado                    Can ask can I pick my order and cancel delever           09:53 AM, 10th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           09:54 AM, 10th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           09:55 AM, 10th Jan                     rocel mercado                    Ok wait. Will have u           09:56 AM, 10th Jan                   Mohammad                   Take your time           09:57 AM, 10th Jan                     rocel mercado                    6262556133           09:57 AM, 10th Jan                   Mohammad                   May I request you to be on hold while I retrieve those information for you           10:00 AM, 10th Jan                   Mohammad                   Thank you for holding up           10:01 AM, 10th Jan                   Mohammad                   As we can see that the order is shipped , and we are unable to modify or change once the order is placed           10:01 AM, 10th Jan                     rocel mercado                    No prob can I pick this afternoon           10:02 AM, 10th Jan                   Mohammad                   Sorry, it is shipped the courier will contact you before delivery           10:05 AM, 10th Jan                   Mohammad                   we are unable to fix the time as the order is with the courier           10:06 AM, 10th Jan                   Mohammad                   Is there anything else that i can assist you with ?           10:07 AM, 10th Jan                     rocel mercado                    Ok that is already shift           10:08 AM, 10th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:10 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972425