Subject: Ticket Assigned - Conversation with robina magadia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 05:05:57 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with robina magadia robina magadia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  robina magadia Bot:  Hi Robina Magadia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626662748 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562158820 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Robina, Thank you for contacting us. How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Robina Magadia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626662748 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:50 AM, 10th Jan                     robina magadia                    Can someone call me now pls for my order status           08:50 AM, 10th Jan                     robina magadia                    When will it will be delivered I didn’t receive any call from them           08:51 AM, 10th Jan                   Mohammad                   Hi Robina,thank you for contacting us. I'm Shafeeque .  How may I help you?           08:51 AM, 10th Jan                     robina magadia                    0562158820           08:51 AM, 10th Jan                     robina magadia                    Can u call pls           08:51 AM, 10th Jan                     robina magadia                    I need my items to be delivered today           08:51 AM, 10th Jan                   Mohammad                   May I request you to be on hold while I retrieve those information for you           08:52 AM, 10th Jan                     robina magadia                    Pls           08:52 AM, 10th Jan                   Mohammad                   Thank you for holding up           08:52 AM, 10th Jan                   Mohammad                   As per our record the courier called on  971562158820 you twice however there was no response from you . It will be delivered to you within 1-2 days           08:53 AM, 10th Jan                     robina magadia                    Still no calls appear in my phone only message           08:55 AM, 10th Jan                     robina magadia                    Can someone i can talk to on phone to make things clear           08:56 AM, 10th Jan                   Mohammad                   please provide us the alternate No. so that we share with them           08:56 AM, 10th Jan                     robina magadia                    Only that           08:56 AM, 10th Jan                     robina magadia                    +971562158820           08:56 AM, 10th Jan                     robina magadia                    What’s the number of the courier I will call them           08:57 AM, 10th Jan                     robina magadia                    On What time they will deliver coz i have also work           08:58 AM, 10th Jan                     robina magadia                    Pls tell them to contact me now           08:59 AM, 10th Jan                   Mohammad                   Sorry we don't have courier No. they will call you           08:59 AM, 10th Jan                   Mohammad                   We will raise the issue to them           08:59 AM, 10th Jan                   Mohammad                   Is there anything else that i can assist you with ?           08:59 AM, 10th Jan                     robina magadia                    Pls tell them to call now pls           08:59 AM, 10th Jan                   Mohammad                   Sorry we are not able to fix the time however they it will take within 24-48 hours           09:01 AM, 10th Jan                     robina magadia                    Yesterday i call your hotline and said he will raise this issue also that’s why i only follow up what’s the update           09:01 AM, 10th Jan                     robina magadia                    It’s not good sir           09:01 AM, 10th Jan                   Mohammad                   We’re really sorry if we’ve taken longer than usual to get back to you.   Our team is working on your issue and will get back to you as soon as possible.           09:03 AM, 10th Jan                   Mohammad                    we apologize for the inconvenience           09:04 AM, 10th Jan                   Mohammad                   the action will be taken soon           09:04 AM, 10th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:05 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972315