Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 13:34:10 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15
  business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096569668530            05:18 PM, 09th Jan                   Mohammad                   Hi,thank you for contacting us. I'm Shafeeque .  How may I help you?           05:21 PM, 09th Jan                     hi                    I was have order before           05:22 PM, 09th Jan                     hi                    And i recieved it           05:23 PM, 09th Jan                    
  hi                    But they cancelled part of it           05:23 PM, 09th Jan                     hi                    Then sent sms to me for returning back my money           05:24 PM, 09th Jan                     hi                    That was from may be 1 month or more           05:25 PM, 09th Jan                     hi                    And still nothing return back to me           05:25 PM, 09th Jan                     hi                    That's my order number 8223154469           05:26 PM, 09th Jan                   Mohammad                   May I request you to be on hold while I retrieve those information for you           05:26 PM, 09th Jan                   Mohammad                   Thank you for holding up           05:28 PM, 09th Jan                     hi                    No problem           05:28 PM, 09th Jan                     hi                    I am with u           05:28 PM, 09th Jan                   Mohammad                   As per our record 
 the refund of 2 kwd  is processed in your my credit wallet for the cancelled item           05:28 PM, 09th Jan                   Mohammad                   you can you it for next purchase           05:29 PM, 09th Jan                     hi                    I didn't receive anything in my bank account           05:29 PM, 09th Jan                   Mohammad                   it is refunded to your my credit wallet at centrepoint not in your bank account           05:31 PM, 09th Jan                     hi                    Aha by this way i can order another something           05:31 PM, 09th Jan                     hi                    Not return my money back           05:31 PM, 09th Jan                   Mohammad                   yes you can order again           05:33 PM, 09th Jan                   Mohammad                   Is there anything else that i can assist you with ?           05:33 PM, 09th Jan                   Mohammad                   It was a pleasure to assist
  you. Thank you for shopping with us.  Have a wonderful day.           05:33 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1970950