Subject: Ticket Assigned - Conversation with sharon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 13:15:52 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sharon sharon                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sharon Bot:  Hi Sharon ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466707760            04:53 PM, 09th Jan                     sharon                    Ok           04:54 PM, 09th Jan                   Mohammad                   Hi Sharon,thank you for contacting us. I'm Shafeeque .  How may I help you?           04:55 PM, 09th Jan                     sharon                    Hi !! I bought a Kappa shoes on Thursday and I want to return it.           04:56 PM, 09th Jan                     sharon                    But when I read your return process policy I had a doubt.           04:56 PM, 09th Jan                     sharon                    I just wanted to know. If I am requesting a return what is the whole process?           04:57 PM, 09th Jan                     sharon                    Also, the shoes were in a Shukran sealed bag which had to be broken to see the product. Other than that everything is exactly like it was delivered.           04:58 PM, 09th Jan                     sharon                    So please help me with this Shafeeque.           04:58 PM, 09th Jan                     sharon                    Hello??           05:00 PM, 09th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           05:01 PM, 09th Jan                     sharon                    The order number is 4527080439.           05:02 PM, 09th Jan                     sharon                    Hello??           05:06 PM, 09th Jan                   Mohammad                   May I request you to be on hold while I retrieve those information for you           05:08 PM, 09th Jan                     sharon                    Okay sure           05:08 PM, 09th Jan                   Mohammad                   In the meantime, an exchange is not available for Max products. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account on https://www.centrepointstores.com/qa/ar/ and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·           05:10 PM, 09th Jan                     sharon                    Okay I do it on the app also right?           05:11 PM, 09th Jan                   Mohammad                   Sure           05:14 PM, 09th Jan                   Mohammad                   Is there anything else that i can assist you with ?           05:14 PM, 09th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:15 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1970864