Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 11:32:46 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           03:22 PM, 08th Jan                   Bot                   Hi again!           03:22 PM, 08th Jan                     User                    I already made an order this morning and I would like to add something           03:23 PM, 08th Jan                   Mohammad                   Hi,thank you for contacting us. I'm Shafeeque .  How may I help you?           03:23 PM, 08th Jan                     User                    so I won't have to pay additional shipping           03:23 PM, 08th Jan                   Mohammad                   Sorry we are unable to modify once the order placed           03:23 PM, 08th Jan                     User                    can i give you my order number and the extra item to add it ?           03:23 PM, 08th Jan                     User                    then should I 
 cancel it?           03:24 PM, 08th Jan                     User                    and make a new order after I receive my refund           03:24 PM, 08th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           03:24 PM, 08th Jan                     User                    8227286227           03:25 PM, 08th Jan                     User                    ?           03:27 PM, 08th Jan                   Mohammad                   May I request you to be on hold while I retrieve those information for you           03:27 PM, 08th Jan                     User                    Ok           03:27 PM, 08th Jan                   Mohammad                   Thank you for holding up           03:27 PM, 08th Jan                   Mohammad                   yes you can cancel the order and place new one           03:28 PM, 08th Jan                   Mohammad                   do you want me to cancel           03:3
 1 PM, 08th Jan                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:32 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1967876