Subject: Ticket Assigned - Conversation with mohammad shoaib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 10:34:20 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad shoaib mohammad shoaib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad shoaib Bot:  Hi Mohammad Shoaib ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558088433 Bot:  Please wait while we transfer you to an agent Agent:  Hi Mohammad, Thank you for contacting us. My name is Nitesh. Agent:  As we can check, you've contacted us regarding your return status update. is that correct? Customer:  hi i want to know my last return status Agent:  Please specify your order ID so we can check and assist further. Customer:  one of your agent take from me 2 dec Customer:  IMAGE Agent:  Thank you Agent:  As we can check, your return items have been collected by the courier team. Agent:  Your products will take 2-5 business days to reach our warehouse. Agent:  It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund. Customer:  okay but till i don't receive update Customer:  okay thanks Agent:  You're welcome. Agent:  Feel free to reach us if you need further assistance Agent:  It was a pleasure to assist you. Thank you for contacting us Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammad Shoaib ,what do you need help with? Customer:  Order Status Customer:  hi Bot:  Hi Mohammad Shoaib ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260030861 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:21 PM, 08th Jan                   Mohammad                   Hi Mohammad,thank you for contacting us. I'm Shafeeque .  How may I help you?           02:24 PM, 08th Jan                     mohammad shoaib                    yes my order is too long i didn't receive           02:24 PM, 08th Jan                     mohammad shoaib                    6260030861           02:25 PM, 08th Jan                   Mohammad                   May I request you to be on hold while I retrieve those information for you           02:26 PM, 08th Jan                   Mohammad                   Please be assured as we will escalate  this issue to our concerned team and they are closely working on this to fix it for you.             02:28 PM, 08th Jan                   Mohammad                   Is there anything else that i can assist you with ?           02:28 PM, 08th Jan                     mohammad shoaib                    no need please cancel this order           02:28 PM, 08th Jan                   Mohammad                   Sorry that the order is Ready to shipped we are unable to cancel it will automatically cancelled after 14 days once you receive the SMS for collection           02:31 PM, 08th Jan                   Mohammad                   Is there anything else that i can assist you with ?           02:32 PM, 08th Jan                     mohammad shoaib                    no           02:32 PM, 08th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:34 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1967744