Subject: Ticket Assigned - Conversation with arhaan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 05:36:57 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arhaan arhaan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arhaan Bot:  Hi Arhaan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take a
 n additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509932646            05:00 PM, 03rd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           05:01 PM, 03rd Jan                     arhaan                    I am unable to view my basket why           05:02 PM, 03rd Jan                     arhaan                    I add 9 items to the basket but its showing empty ba
 sket           05:03 PM, 03rd Jan                   Mubasher                   please send us a snaps of the problem           05:03 PM, 03rd Jan                   Mubasher                   we will forward it to the technical team           05:03 PM, 03rd Jan                     arhaan                    Okay           05:03 PM, 03rd Jan                     arhaan                    Just a minute           05:03 PM, 03rd Jan                     arhaan                    How shall I send the snapshot           05:04 PM, 03rd Jan                     arhaan                             05:05 PM, 03rd Jan                     arhaan                    Have you seen it           05:05 PM, 03rd Jan                   Mubasher                   also tell me which phone you are using and tell me the app version           05:05 PM, 03rd Jan                     arhaan                    Smartphone           05:06 PM, 03rd Jan                     arhaan                    As usual           05:0
 6 PM, 03rd Jan                     arhaan                    The mobile is same as before           05:06 PM, 03rd Jan                   Mubasher                   ok just send me the app version please           05:08 PM, 03rd Jan                     arhaan                             05:08 PM, 03rd Jan                     arhaan                    See the app version           05:08 PM, 03rd Jan                     arhaan                    This is the fisst time since 3 year's i am facing a problem           05:09 PM, 03rd Jan                     arhaan                    Hello           05:10 PM, 03rd Jan                   Mubasher                   it oky , we will forward the photos to the technical team to fix the issue           05:10 PM, 03rd Jan                   Mubasher                   do you have any other questions?           05:10 PM, 03rd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonder
 ful day.           05:12 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1951314