Subject: New Reply Received - defective product order no. 8224364527
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 09:55:09 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  defective product order no. 8224364527  Ticket comment <div dir="auto">the item in the picture attached</div>
<div dir="auto">glass is scratch</div>
<div dir="auto">reported 10 mins after receiving the item</div>
<div dir="auto">reported to mr. faud you can check in your system.</div>
<div dir="auto">order no. 8224364527</div>
<div dir="auto">either change the glass or return the item and refund</div>
<div dir="auto">my name is Hussain Hamdan</div>
<div dir="auto">Item bought online through your application</div>
<div dir="auto">delivered 3 jan 2021 in the evening</div>
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<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Homecentre &lt;[email-masked]&gt; </div>
<div>Date: 1/7/21  12:25 PM  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#1963193] - defective product order no. 8224364527 </div>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div>Hi bisbhh,<span dir="ltr" style="font-size: 14px" rel="tempredactor">​</span><br>
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<div><span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">Thank you for getting in touch with us. </span></div>
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<span dir="ltr" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">​</span><br>
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<span dir="ltr" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">we apologize for the inconvenience caused to you.</span><br>
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<span dir="ltr" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">We would be happy to help you. However for us to check and investigate, </span><span dir="ltr" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">Please provide us with the complete name of the damaged item as mentioned in the order and  more details to further assist you.</span>
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<span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor" dir="ltr">​</span><br>
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<span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor" dir="ltr">Thank you for your help.</span><br>
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<div><span style="font-size: 14px" rel="tempredactor"><br></span></div>
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<span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">Looking forward to hearing from you.</span><br>
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<span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">Your friends,</span><br>
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<div><span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">The Support Team</span></div>
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Attachments :
1. <a href='http://helpkw.homecentre.com/helpdesk/attachments/2043181088860'>Screenshot_20210104-130245_Home Centre.jpg</a><br />2. <a href='http://helpkw.homecentre.com/helpdesk/attachments/2043181088861'>20210107_125159.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1963193