Subject: Ticket Assigned - Conversation with fidlees
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 07:13:58 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fidlees fidlees                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fidlees Bot:  Hi Fidlees ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4526870855 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97433478921            10:58 AM, 07th Jan                     fidlees                    The status is shipped. Someone tried to call me yesterday but my phone was silent. Maybe you can deliver this morning.           11:00 AM, 07th Jan                     fidlees                    I need to use the item tonight for a party.           11:02 AM, 07th Jan                     fidlees                    Hello           11:03 AM, 07th Jan                   Bot                   أهلا مرة أخرى!           11:03 AM, 07th Jan                     fidlees                    English please           11:03 AM, 07th Jan                   Mohammad                   Hi Fidlees,thank you for contacting us. I'm Shafeeque .  How may I help you?           11:05 AM, 07th Jan                     fidlees                    I ordered a sweater yesterday.The status is shipped. Someone tried to call me yesterday but my phone was silent. Maybe you can deliver this morning. Delivered           11:05 AM, 07th Jan                   Mohammad                   May I request you to be on hold while I retrieve those information for you           11:06 AM, 07th Jan                     fidlees                    Yes, Please           11:07 AM, 07th Jan                   Mohammad                   Thank you for holding up           11:07 AM, 07th Jan                   Mohammad                   As per the record the order is out for delivery , you will be contacted very soon           11:08 AM, 07th Jan                     fidlees                    Can you tell mw.what time? Can they deliver the item before 1pm?           11:09 AM, 07th Jan                     fidlees                    Because Im leaving by 1pm           11:10 AM, 07th Jan                   Mohammad                    we apologize for the inconvenience , as the order is with courier we are not able to fix the time you can fix with the courier once they call you for delivery           11:11 AM, 07th Jan                   Mohammad                   Is there anything else that i can assist you with ?           11:12 AM, 07th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:13 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1964557