Subject: Ticket Assigned - Conversation with vince catherine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 06:42:51 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vince catherine vince catherine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vince catherine Bot:  Hi Vince Catherine ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625959147 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556237937 Bot:  Please wait while we transfer you to an agent Agent:  Hi Vince, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  I haven’t received my order till now, I’ve been calling for two days and the agent told me it will arrive today but it still hasn’t Customer:  I urgently need the delivery Agent:  Please confirm your contact number: Agent:  +971556237937 Customer:  If it can’t be delivered today can I pick it up from any centerpoint branch or have the delivery changed to my office address instead Customer:  Yes Agent:  thank you for confirming the contact number. Agent:  Please be assured that we have informed the courier team to deliver the shipment on priority Agent:  Please let us know if you have any other query. Customer:  How long is it going to take again Agent:  Please note that we can not assure you the exact date of delivery however we will try our best to get it delivered at the earliest. Agent:  is there anything else we can assist you with? Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Vince Catherine ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:10 AM, 07th Jan                   Algaili                    Hi Vince Catherine, Thank you for contacting us. How may I help you?           10:11 AM, 07th Jan                     vince catherine                    I want to cancel my order           10:11 AM, 07th Jan                   Algaili                    You the order ID# 9625959147           10:12 AM, 07th Jan                     vince catherine                    Yes           10:12 AM, 07th Jan                   Algaili                    May I request you to be on hold while retrieve my information.           10:14 AM, 07th Jan                     vince catherine                    Ok           10:14 AM, 07th Jan                   Algaili                    The order has been shipped and can be cancelled at the current time and when our courier team contact you to deliver, you can refuse the order in order to be cancelled           10:16 AM, 07th Jan                     vince catherine                    The courier hasn’t contacted me since the last time           10:17 AM, 07th Jan                     vince catherine                    Its been three days now and the weekend is approaching           10:17 AM, 07th Jan                     vince catherine                    I don’t think they understand my location and they will not deliver           10:17 AM, 07th Jan                     vince catherine                    So I don’t want to pay for something that will not be delivered to me on time           10:18 AM, 07th Jan                     vince catherine                    Please cancel it because it is really frustrating           10:18 AM, 07th Jan                   Algaili                    Please once again confirm your contact number is # 971556237937 so we can forward the issue again to attempt the delivery as soon as possible           10:18 AM, 07th Jan                     vince catherine                    Is there a contact for the courier           10:18 AM, 07th Jan                     vince catherine                    Because now its been like this for three daya           10:18 AM, 07th Jan                     vince catherine                    Days           10:18 AM, 07th Jan                   Algaili                    We can see only one attempt has been done and our courier team will ensure three attempts to deliver the order           10:20 AM, 07th Jan                     vince catherine                    And how long will that take?? Another one week again?           10:20 AM, 07th Jan                     vince catherine                    Don’t you have a contact number for the courier           10:20 AM, 07th Jan                     vince catherine                    Please inform your courier team to cancel my order           10:22 AM, 07th Jan                     vince catherine                    Its been three days since the first attempt no one from their side has called me again so please request that to be canceled it is really unbelievable and frustrating           10:25 AM, 07th Jan                   Mohammad                    we apologize for the inconvenience and delay it got delay due to technical issue           10:30 AM, 07th Jan                   Mohammad                   we are sorry for the delay we are not having courier No. however they will contact you soon           10:32 AM, 07th Jan                   Mohammad                   Is there anything else that i can assist you with ?           10:32 AM, 07th Jan                     vince catherine                    The courier does not know my location I just want my order canceled           10:35 AM, 07th Jan                   Mohammad                   you can inform them once they call you for delivery that you are no longer interested  to receive the order           10:39 AM, 07th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:42 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1964471