Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 06:33:21 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Collection is under process. </div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>aramex.com</span><span style="font-size:9.0pt;color:#1F497D"></span>
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<span style="font-size:9.0pt;font-family:SimSun;color:#1F497D"><img width="140" height="54" style="width:1.4583in;height:.5625in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MTAzMDU2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.B9SWFVwC8RSzBdlEEr5CRdrj9YfZhsh6rBm_PFgfYYA" alt="cid:[email-masked]"></span><span style="font-size:9.0pt;color:black"></span>
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<a href="http://www.twitter.com/aramex" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MTAzMDU2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QX0S69BFdQMoNkxYp3w2D0tkZCD2gLiI4bp9AMhsw6w" alt="cid:[email-masked]"></span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> 
</span><a href="http://www.facebook.com/aramex" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MTAzMDU2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aLFnk_m8MvXTnjTYFPkdN0dHndXlKRAbjE4zk3_bl54" alt="cid:[email-masked]"></span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>  </span><a href="http://www.linkedin.com/companies/11516" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MTAzMDU2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SLV9mXSJIvwIDVMRJSZ9Upk41WB-7gHxg4gIgZN759Q" alt="cid:[email-masked]"></span></a><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#000099'></span></u>
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Mohamed Mahmoud &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, January 6, 2021 6:10 PM<br>
<b>To:</b> [email-masked]; Imran Masih &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1879751] - need escalation</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Reminder <a id="OWAAM9A489CC001544875999F2C34745D11B3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ALL RUH OPS - Landmark</span></a>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 1, 2021 4:16 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#1879751] - need escalation</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: Late Collection<br>
Order Date : 23/10/2020<br>
Order ID: 6235443410<br>
Tracking ID: 46397566342<br>
Collection reference: L31BB3D<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created in Oct. and till now the item has not collected from the customr so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Shafeeque</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 16 Dec, 2020 at 11:07 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: Late Collection<br>
Order Date : 23/10/2020<br>
Order ID: 6235443410<br>
Tracking ID: 46388670506</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Collection reference:
<strong><span style='font-family:"-apple-system",serif'>L08F0CF</span></strong><br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created in Oct. and till now the item has not collected from the customr so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Shafeeque</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1879751:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1879751