Subject: Ticket Assigned - Conversation with aswin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 06:08:57 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aswin aswin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aswin Bot:  Hi Aswin ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an ad
 ditional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526908347            09:58 AM, 07th Jan                   Mohammad                   Hi Aswin,thank you for contacting us. I'm Shafeeque .  How may I help you?           09:59 AM, 07th Jan                     aswin                    Regarding exchange of clothes due to size issue           09:59 AM, 07th Jan                     aswin                    Is the same branch have to exchange else can do at other 
 store also           10:00 AM, 07th Jan                     aswin                    I took at AL wahda center sharjah branch           10:00 AM, 07th Jan                     aswin                    Can I exchange at sharjah city center           10:01 AM, 07th Jan                   Mohammad                   Sorry that we don't  have information about store purchase           10:01 AM, 07th Jan                     aswin                    Can I get proper contact           10:02 AM, 07th Jan                   Mohammad                   Please visit the store they will assist you           10:02 AM, 07th Jan                     aswin                    Sharjah AL wahda center branch           10:02 AM, 07th Jan                     aswin                    I tried the number which is on bill, but that not working           10:03 AM, 07th Jan                   Mohammad                   Please visit the link for the information of the  store (https://www.centrepointstores.com/ae/en/s
 torelocator)           10:04 AM, 07th Jan                   Mohammad                   Is there anything else that i can assist you with ?           10:05 AM, 07th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:08 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1964399