Subject: Ticket Assigned - Conversation with abdulla
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 06:05:00 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdulla abdulla                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdulla Bot:  Hi Abdulla ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7427037682 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7427037682 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Abdulla ,what do you need help with? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Abdulla ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97338838713            09:53 AM, 07th Jan                   Mohammad                   Hi Abdulla,thank you for contacting us. I'm Shafeeque .  How may I help you?           09:53 AM, 07th Jan                     abdulla                    Hi Shafeeque           09:53 AM, 07th Jan                     abdulla                    I placed an order that was paid for earlier but I just got a message that it was not processed           09:55 AM, 07th Jan                   Mohammad                   Thank you for holding up           09:56 AM, 07th Jan                     abdulla                    You're welcome           09:57 AM, 07th Jan                   Mohammad                   Thank you for holding up           09:57 AM, 07th Jan                   Mohammad                    we apologize for the inconvenience, we can see your order has been placed from our side however the payment is still pending from bank end , the order will be delivered to you soon           09:59 AM, 07th Jan                     abdulla                    So the product is in stock as per my order and its bank related?           10:00 AM, 07th Jan                   Mohammad                   yes           10:00 AM, 07th Jan                     abdulla                    alright thank you very much           10:00 AM, 07th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:00 AM, 07th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:04 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1964385