Subject: Ticket Assigned - Conversation with anu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 05:47:21 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anu anu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anu Bot:  Hi Anu ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556872460            09:32 AM, 07th Jan                     anu                    Hi           09:33 AM, 07th Jan                   Mohammad                   Hi Anu,thank you for contacting us. I'm Shafeeque .  How may I help you?           09:33 AM, 07th Jan                     anu                    I haven't received my refund yet           09:33 AM, 07th Jan                     anu                    Sorry, we had to cancel Juniors Full Length Jeggings w...   items from order 9626957811  due to reasons beyond our control. Your refund will be sent to My Credit in My Account.           09:34 AM, 07th Jan                   Mohammad                   May I request you to be on hold while I retrieve those information for you           09:34 AM, 07th Jan                     anu                    Yes           09:34 AM, 07th Jan                   Mohammad                   Thank you for holding up           09:35 AM, 07th Jan                     anu                    Ok           09:35 AM, 07th Jan                   Mohammad                   As per our record the refund of AED39.00 has been initiated from our side on 06/01/2021 , it will take 4-15 business days to be contacted to your card ending with 6006           09:36 AM, 07th Jan                     anu                    How about my last item retun refund           09:37 AM, 07th Jan                     anu                    Hi Anu Robin, thank you for getting in touch with us. Here’s how your return 1000383933 for order 9624821937 will work.Our delivery partner will pick up your return in around 3-5 business days.           09:37 AM, 07th Jan                   Mohammad                   May I request you to be on hold while I retrieve those information for you           09:39 AM, 07th Jan                   Mohammad                   Thank you for holding up           09:42 AM, 07th Jan                   Mohammad                   as per the tracking the order is collected from you and we will initiate the refund within 2-3 business days after the quality check has been done           09:43 AM, 07th Jan                   Mohammad                   Is there anything else that i can assist you with ?           09:44 AM, 07th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:47 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1964356