Subject: Ticket Assigned - Conversation with nawaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Dec 2020 03:16:39 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nawaz nawaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nawaz Bot:  Hi Nawaz ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966506689376            12:01 PM, 28th Nov                   Amir                   Hi Nawaz, Thank you for contacting us. My name is Amir. How may I help you?           12:02 PM, 28th Nov                     nawaz                    Hello There, I would like to lodge a complaint for a poor shopping experience I had at your store. What is the procedure to lodge a complaint?           12:02 PM, 28th Nov                   Amir                   We sincerely apologize for the inconvenience caused to you.           12:03 PM, 28th Nov                   Amir                   Can you please elaborate us what is the issue you have faced?           12:04 PM, 28th Nov                   Amir                   We are not getting a response from you. Are we still connected?           12:06 PM, 28th Nov                     nawaz                    I was at your store on 26 November around 09:00 PM. The location was Riyadh, King Abdullah road . One of my shopping included a pair of shoes but it didn’t had any barcode           12:07 PM, 28th Nov                     nawaz                    Tge           12:07 PM, 28th Nov                   Amir                   Can you please provide us the exact address and name of the store?           12:08 PM, 28th Nov                     nawaz                    The agent at the till said something in Arabic which I didn’t understand as I’m not an Arabic speaker. Later she asked me to drop that item           12:09 PM, 28th Nov                   Amir                   We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us.           12:10 PM, 28th Nov                   Amir                   We are not getting a response from you. Are we still connected?           12:12 PM, 28th Nov                     nawaz                    I insisted that I need the item and she should call the relevant supervisor handling that brand. Your staff still insisted that either I drop the item or go to back to the location I picked the item and bring her another pair with barcode           12:12 PM, 28th Nov                   Amir                   We take matters like these very seriously. We will forward your feedback to our store and they are surely going to take a strict action on this.           12:15 PM, 28th Nov                   Amir                   Can you please provide us the exact address and name of the store so we can forward this issue to the concerned team.           12:17 PM, 28th Nov                     nawaz                    So I went to that location and brought her another unit with barcode and asked her to pack the one which was without barcode because it was my required size. At first there was a supervisor who also objected me to go into the queue first. Anyway the salesgirl took the item from me, scanned it and finally packed the wrong size . I didn’t expected such behavior from a brand like Centerpoint. More details can be shared on a phone call at +966506689376. I look forward to see an action           12:18 PM, 28th Nov                   Amir                   Again, please accept our sincere apologies for this.           12:21 PM, 28th Nov                   Amir                   We are going to arrange a call back to your number.           12:23 PM, 28th Nov                   Amir                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:24 PM, 28th Nov                   Amir                   Is there anything else we can help you with?           12:24 PM, 28th Nov                   Amir                   We are not getting a response from you. Are we still connected?           12:26 PM, 28th Nov                     nawaz                    I’m still here and waiting for your comments           12:27 PM, 28th Nov                   Amir                   Sorry for the dalay.           12:28 PM, 28th Nov                   Amir                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this and they will contact you soon.           12:28 PM, 28th Nov                   Amir                   Is there anything else we can help you with?           12:29 PM, 28th Nov                     nawaz                    So am I going to see an action taken  and will I be contacted by someone?           12:30 PM, 28th Nov                   Amir                   Yes           12:31 PM, 28th Nov                   Amir                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:39 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1773104