Subject: Ticket Assigned - Conversation with irfan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 05:19:18 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with irfan irfan                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Irfan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:08 AM, 22nd Dec                   Mohammad                   Hi Irfan,thank you for contacting us. I'm Shafeeque .  How may I help you?           09:11 AM, 22nd Dec                     irfan                    i applied for a refund for order # 9615906473           09:11 AM, 22nd Dec                     irfan                    i returned two items           09:12 AM, 22nd Dec                     irfan                    but the max has refunded the amount for one item only           09:12 AM, 22nd Dec                   Mohammad                   We’re really sorry if we’ve taken longer than usual to get back to you.   Our team is working on your issue and will get back to you as soon as possible.           09:12 AM, 22nd Dec                   Mohammad                   * we apologize for the inconvenience           09:13 AM, 22nd Dec                   Mohammad                   May I request you to be on hold while I retrieve those information for you           09:13 AM, 22nd Dec                     irfan                    i have the email conversation as well with your support team and they are saying that they have received only one item           09:13 AM, 22nd Dec                     irfan                    but i returned two to the courier           09:13 AM, 22nd Dec                   Mohammad                   can you please specify the items name you returned also the tracking id under which you returned           09:15 AM, 22nd Dec                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           09:16 AM, 22nd Dec                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:19 AM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1904669