Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 09:37:10 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hello, thanks for your email, however, the damaged item has already been picked up by your company.</div>
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<div dir="auto">Thanks,</div>
<div dir="auto">Naureen</div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div>From: Landmark Group &lt;[email-masked]&gt; 
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<div>Date: 2020-12-21 11:08 a.m. (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#1755299] - Returns </div>
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<div dir="ltr">Hi Naureen ,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you </div>
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<div dir="ltr">We are really sorry for type of experience you had and  as a token of apology we have processed the refund of amount (1.5 KWd) on (16/12/2020)  for the damaged items we request you to keep the items with you and the amount you paid online will
 be refunded back to your original payment method within 2 - 15 working days.</div>
<div dir="ltr">Once again we apologize for the inconvenience.</div>
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<div dir="ltr">Thank you for your understanding and cooperation.</div>
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<div dir="ltr"> Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1755299