Subject: [JIRA] (REL-126402) hybris issue: Order No : 8375900339
From: "Rajesh M (Jira)" <[email-masked]>
To: "Mohammad shafeeque" <[email-masked]>
Date: Sun, 20 Dec 2020 11:22:08 +0000

Rajesh M *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-126402 hybris issue: Order No : 8375900339 

Rajesh M *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiZDIzZGY2ZWYyYWVjNDQzZGFjYmMzYmM3OTg2MGNkZGEiLCJwIjoiaiJ9 )

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REL-126402 ( https://landmark.atlassian.net/browse/REL-126402?atlOrigin=eyJpIjoiZDIzZGY2ZWYyYWVjNDQzZGFjYmMzYmM3OTg2MGNkZGEiLCJwIjoiaiJ9 )

hybris issue: Order No : 8375900339 ( https://landmark.atlassian.net/browse/REL-126402?atlOrigin=eyJpIjoiZDIzZGY2ZWYyYWVjNDQzZGFjYmMzYmM3OTg2MGNkZGEiLCJwIjoiaiJ9 )
Rajesh M 3:19 pm GST

Upon checking the transaction in question, I can see that the Purchase date was on 4th April 2020, hence, voiding the authorization is not possible at this time.

Kindly note that the maximum allowed time to capture/void the amount varies across all the Issuing Banks. Ideally, further action on the authorized amount should be performed within 7 days (CAPTURE/ VOID), however, some Issuing Banks may also keep the uncaptured amount in the authorized status without voiding the authorization even for months.

On the other hand, if the issuer has not voided the authorization on the amount and the product or services were not provided and customer requests to release the amount, inform the cardholder to contact the Issuer directly to void the authorization.

View issue ( https://landmark.atlassian.net/browse/REL-126402?atlOrigin=eyJpIjoiZDIzZGY2ZWYyYWVjNDQzZGFjYmMzYmM3OTg2MGNkZGEiLCJwIjoiaiJ9 )

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