Subject: New comment - [#1570610] ناقص من الطلبيه مشاية اطفال رقم الطلب 6229187403
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 18:34:56 +0000 (UTC)

There is a new comment in the ticket submitted by Mohammad shafeeque to HelpCPAE   Comment added by : LPC RUH  Comment Content:  <div dir="ltr">
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<a class="gmail_plusreply" id="m_-3321650137986664398plusReplyChip-0" href="mailto:[email-masked]" target="_blank" rel="noreferrer">+Ibrahim Maqbool</a> <br>
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<div><font color="#0000ff"><b><i>Nasir Nadeem</i></b></font></div>
<div><font color="#0000ff"><b><i>Supervisor RUH LPC</i></b></font></div>
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<img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200" height="30"><br>
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<span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:+966590484369</strong></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'>
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<div>On Wed, Dec 16, 2020 at 4:07 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Mohammad shafeeque,<br><br>2 boxes <br><br>
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                            Wed, 16 Dec at 11:40 AM
                            <span>,  Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div>Dear All,<br>
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Please confirm how many boxes were dispatched from your side.<br>
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Best regards, 
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<span><span>Bassil Thayabeh</span><br>
<span>Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer" target="_blank"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:rgb(242,102,65)" rel="noreferrer" target="_blank">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong>Sent: </strong>16/12/2020 10:57 AM GMT+04:00<br>
<strong>To: </strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong>Cc: </strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong>Subject: </strong>Fwd: [#1570610] - ناقص من الطلبيه مشاية اطفال رقم الطلب 6229187403<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1570610" rel="noreferrer" target="_blank">#1570610</a> raised by Mohammad shafeeque (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>).</div>
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<div dir="ltr">Hi Team shipa </div>

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<div dir="ltr">Kindly Share POD for below container </div>

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<div dir="ltr"><span dir="ltr">ECJED1049182 ,ECJED1049203 ,</span></div>

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<div dir="ltr"><span dir="ltr">customer confirm that received one container only .</span></div>

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<blockquote>On Sat, 28 Nov at 8:51 PM <span>, Amr Essam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote: </span>

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<div dir="ltr"><span><a href="mailto:[email-masked]" id="gmail-m_-3321650137986664398gmail-m_3705652904458538243OWAAM976571" rel="noreferrer" target="_blank">@Muhammad Saad</a> please check and update here.</span></div>

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<div><span>On Mon, 23 Nov 2020 at 7:13 PM Ashish Jha &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:</span></div>

<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr"><span><a class="gmail_plusreply" href="mailto:[email-masked]" id="gmail-m_-3321650137986664398gmail-m_3705652904458538243m_2808151776362753289plusReplyChip-9" rel="noreferrer" target="_blank">+Account Managers KSA</a> <a class="gmail_plusreply" href="mailto:[email-masked]" id="gmail-m_-3321650137986664398gmail-m_3705652904458538243m_2808151776362753289plusReplyChip-10" rel="noreferrer" target="_blank">+Muhammad Saad</a> </span></div>

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<div class="gmail_attr" dir="ltr"><span>On Mon, Nov 23, 2020 at 5:21 PM Jed Conlocops2 &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:</span></div>

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<div class="MsoNormal"><span>Dear Shiap Team,</span></div>

<div class="MsoNormal"><span> </span></div>

<div class="MsoNormal"><span>Please provide POD</span></div>

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<div class="MsoNormal"><span><b><span style="font-size:12pt;font-family:arial,sans-serif;color:black;background:white">SHIPA- SD000130822</span></b></span></div>

<div class="MsoNormal"><span><span style="font-size:9pt;font-family:arial,sans-serif;color:black;background:white"> </span></span></div>

<div class="MsoNormal"><span><span style="font-size:9pt;font-family:arial,sans-serif;color:black;background:white">ECJED1049182</span></span></div>

<div class="MsoNormal"><span><b><span style="font-size:12pt;font-family:arial,sans-serif;color:black;background:white"> </span></b></span></div>

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<div class="MsoNormal"><span><b>Thanks,</b></span></div>

<div class="MsoNormal"><span><b><i>Nayab Hussain</i></b></span></div>

<div class="MsoNormal"><span><b>E-COM Outbound Landmark, Jeddah</b> </span></div>

<div class="MsoNormal"><span>Tel : Ext:2206, Mobile : +966583230626 </span></div>

<div class="MsoNormal"><span>Landmark Arabia.  I PO Box 23679 | Jeddah 21436 l Saudi Arabia </span></div>

<div class="MsoNormal"><span><b> </b></span></div>

<div class="MsoNormal"><span><b><span style="font-size:10pt;font-family:algerian"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MDQ0ODM5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ADP7-__hIaGtlazzHaLdf3pya0aFg9HuDoJnU4Frin4" style="width: 193px; max-width: 100%"></span></b> </span></div>
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<div class="MsoNormal"><span><b>From:</b> Vinod Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, November 23, 2020 5:14 PM<br>
<b>To:</b> Jed Conlocops2 &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Cc:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - <span style="font-family:arial,sans-serif"> ناقص</span> <span style="font-family:arial,sans-serif">من</span> <span style="font-family:arial,sans-serif"> الطلبيه</span> <span style="font-family:arial,sans-serif">مشاية</span> <span style="font-family:arial,sans-serif"> اطفال</span> <span style="font-family:arial,sans-serif">رقم</span> <span style="font-family:arial,sans-serif"> الطلب</span> 6229187403 </span></div>
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<div class="MsoNormal"><span>Hi Nayab, </span></div>

<div class="MsoNormal"><span>  </span></div>

<div class="MsoNormal"><span>Please check below carton delivered to customer? </span></div>

<div class="MsoNormal"><span>  </span></div>

<div class="MsoNormal"><span><span style="font-size:9pt;font-family:arial,sans-serif;color:black;background:white">ECJED1049182</span></span></div>

<div class="MsoNormal"><span><span style="font-size:9pt;font-family:arial,sans-serif;color:black;background:white"> </span></span></div>

<div class="MsoNormal"><span><span style="font-size:9pt;font-family:arial,sans-serif;color:black;background:white">SHIPA- SD000130822</span> </span></div>

<div class="MsoNormal"><span>  </span></div>

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<div class="MsoNormal"><span>Regards, </span></div>

<div class="MsoNormal"><span>Vinod </span></div>

<div class="MsoNormal"><span>+966 -564851785 </span></div>

<div class="MsoNormal"><span>IP-2056 </span></div>
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<div class="MsoNormal"><span><b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, November 19, 2020 4:40 PM<br>
<b>To:</b> Vinod Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - <span dir="RTL" lang="AR-SA" style='font-family:"times new roman",serif'> ناقص من الطلبيه مشاية اطفال رقم الطلب 6229187403</span> </span></div>
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<div class="MsoNormal"><span>  </span></div>

<div><span><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b> </span></div>

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<div><span><span style="font-size:10.5pt">Hi Vinod Sharma,<br>
<br>
A new ticket has been assigned to you. Please follow the link below to view the ticket.</span><br>
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<span dir="RTL" lang="AR-SA" style="font-size:10.5pt">ناقص من الطلبيه مشاية اطفال رقم الطلب 6229187403</span> </span></div>

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<span><span style="font-size:10.5pt">Problem Statement: (Missing items)<br>
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Order Date : 1/10/2020<br>
Order ID: 6229187403<br>
Tracking ID: SD000130822<br>
Assistance Required: Need missing item<br>
<br>
Issue Description: Customer placed order for 13 items but as per the customer he/she has only received 11 items, Under the consignment details we can see that all 12 items has been shipped/Delivered from our side while 1 item is cancelled.<br>
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Customer history: 1 ITEMS OUT OF 12 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.<br>
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The missing item is 162032158 - - Juniors Crown Baby Walker  SAR 179<br>
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Regards,</span></span>
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<span><span style="font-size:10.5pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1570610&amp;data=04%7C01%7CJed.Conlocops2%40landmarkgroup.com%7C1ef9c79d0fff40ba691908d88fba0cb9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637417376519447531%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=35ndh15N7t4xGrVjXLRRBwgjCswOR%2Fxulk9wCBesq5E%3D&amp;reserved=0" rel="noreferrer" target="_blank">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1570610</a> </span></span>
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<div dir="ltr"><span><font color="#888888"> </font><b>Thanks &amp; Regards</b><br>
<font color="#061fdd"><b>  AShish Jha </b></font><br>
<a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><br>
<a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank">shipa.com/delivery</a> </span></div>
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