Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 16:01:09 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation rose                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rose Bot:  Hi Rose ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  663209 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6249615115 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531463670 Bot:  Please wait while we transfer you to an agent Agent:  Hi Rose, Thank you for contacting us. My name is Prakash. How may I assist you? Customer:  The delivery team is confused with the delivery. I am in Riyadh and it is written in my address yet they have been calling me since 4 days already asking me if im in Jizan Customer:  Last night they said they will deliver after my work is finished at 9pm and when i sent my address thru whatsapp, they called and asked where i am and i said Riyadh and they hang up and didnt call again Agent:  We apologise for the inconvenience caused to you. Agent:  Please confirm your order number 6249615115 Customer:  Yes Agent:  May I request you please be on hold, while checking the details. Agent:  Thank you for your patience Agent:  We have checked you have ordered on 30 Nov and till now not received your order Customer:  Yes and the delivery guy keeps calling me where i am and if im in Jizan Agent:  We are going to escalate the issue to the relevant team Customer:  Last night i already sent my location then he called just to ask if im in Jizan Agent:  Please confirm your full correct address with us Customer:  Iskan 230, 3873 Abi Sufyan Ibn Harb An Nuzhah Riyadh Agent:  Thank you for confirming Agent:  Please allow us sometime Agent:  issue will fix asap Customer:  Ok Agent:  Is there anything else may I assist you? Customer:  Nothing else Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rose ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6249615115 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  /startOver Customer:  6249615115 Agent:  Hi Rose, Thank you for contacting us. My name is Amir. I'm here to help you   Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rose ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6249615115 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:50 PM, 16th Dec                   Mohammad                   Hi,thank you for contacting us. I'm Shafeeque .  How may I help you?           07:51 PM, 16th Dec                     rose                    The delivery i waited for one week to arrive here in Riyadh because last week they keep contacting me but they are in Jizan not Riyadh           07:52 PM, 16th Dec                     rose                    He contacted me tonight to deliver but iam working and will finish at 8 am tomorrow           07:52 PM, 16th Dec                     rose                    The delivery man was very rude and told me he will return the items and asked me if i have money to pay           07:53 PM, 16th Dec                     rose                             07:53 PM, 16th Dec                     rose                             07:53 PM, 16th Dec                     rose                    Then he said he will return it, i erased it already because its giving me stress           07:54 PM, 16th Dec                   Mohammad                    we apologize for the inconvenience           07:56 PM, 16th Dec                   Mohammad                   and really sorry for the inconvenience caused to you           07:56 PM, 16th Dec                   Mohammad                   we will raise this issue to the concern team to deliver it on your preferred time           07:57 PM, 16th Dec                   Mohammad                   Is there anything else that i can assist you with ?           07:58 PM, 16th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:00 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1884247