Subject: Re: [#1570610] - ناقص من الطلبيه مشاية اطفال رقم الطلب 6229187403
From: Centrepoint <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 13:07:43 +0000

Hi Mohammad shafeeque,  2 boxes           
                           
                            On
                            Wed, 16 Dec at 11:40 AM
                            ,  Shipa Delivery Support <[email-masked]>  wrote:
                             Dear All, 
 
Please confirm how many boxes were dispatched from your side. 
 
Best regards, 

 
Bassil Thayabeh 
Customer Care 
 
M: 800 SHIPA 
www.shipa.com 

 
  
 From: CST000000006 Shipa Customer Customer <[email-masked]> 
Sent: 16/12/2020 10:57 AM GMT+04:00 
To: [email-masked]; [email-masked] 
Cc: [email-masked]; [email-masked] 
Subject: Fwd: [#1570610] - ناقص من الطلبيه مشاية اطفال رقم الطلب 6229187403 

 

 Please take a look at ticket #1570610 raised by Mohammad shafeeque ([email-masked]). 

 

   

 Hi Team shipa  

 Kindly Share POD for below container  

 ECJED1049182 ,ECJED1049203 , 

 ​ 

 customer confirm that received one container only . 

 
 On Sat, 28 Nov at 8:51 PM , Amr Essam <[email-masked]> wrote: 

   

 @Muhammad Saad please check and update here. 

 

 

 
 
 On Mon, 23 Nov 2020 at 7:13 PM Ashish Jha <[email-masked]> wrote: 

 +Account Managers KSA +Muhammad Saad  

 
 On Mon, Nov 23, 2020 at 5:21 PM Jed Conlocops2 <[email-masked]> wrote: 

 
 
 Dear Shiap Team, 

 Please provide POD 

 SHIPA- SD000130822 

 ECJED1049182 

   

 
 Thanks, 

 Nayab Hussain 

 E-COM Outbound Landmark, Jeddah  

 Tel : Ext:2206, Mobile : +966583230626  

 Landmark Arabia.  I PO Box 23679 | Jeddah 21436 l Saudi Arabia  

   

    

 
 From: Vinod Sharma <[email-masked]> 
Sent: Monday, November 23, 2020 5:14 PM 
To: Jed Conlocops2 <[email-masked]> 
Cc: Centrepoint <[email-masked]> 
Subject: RE: Ticket Assigned -  ناقص من  الطلبيه مشاية  اطفال رقم  الطلب 6229187403  

    

 Hi Nayab,  

 Please check below carton delivered to customer?  

 ECJED1049182 

 SHIPA- SD000130822  

 
 Regards,  

 Vinod  

 +966 -564851785  

 IP-2056  

    

 
 From: Centrepoint <[email-masked]> 
Sent: Thursday, November 19, 2020 4:40 PM 
To: Vinod Sharma <[email-masked]> 
Subject: Ticket Assigned -  ناقص من الطلبيه مشاية اطفال رقم الطلب 6229187403  

    

 External email sender, please take precaution.  

 
 
 Hi Vinod Sharma, 
 
A new ticket has been assigned to you. Please follow the link below to view the ticket. 
 
ناقص من الطلبيه مشاية اطفال رقم الطلب 6229187403  

 

Problem Statement: (Missing items) 
 
Order Date : 1/10/2020 
Order ID: 6229187403 
Tracking ID: SD000130822 
Assistance Required: Need missing item 
 
Issue Description: Customer placed order for 13 items but as per the customer he/she has only received 11 items, Under the consignment details we can see that all 12 items has been shipped/Delivered from our side while 1 item is cancelled. 

Customer history: 1 ITEMS OUT OF 12 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
 
The missing item is 162032158 - - Juniors Crown Baby Walker  SAR 179 

 
Regards,

 

 
https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1570610 

   

 
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  Thanks & Regards 
  AShish Jha  
 
shipa.com/delivery