Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 08:49:48 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  need escalation  Ticket comment <div>Dear All,<br>
<br>
The customer's details have been updated as provided. <br>
<br>
Best regards, 
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<br>
<span class="labelnormal"><span class="labelname_sf">Bassil Thayabeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>16/12/2020 10:36 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1875090] - need escalation<br>
 
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Hi Team,<br>
<br>
Please find customer's address and contact below:</div>

<div dir="ltr"><strong>Contact number: 0557214121<br>
Email: [email-masked]<br>
Address: Taif, King Fahd Plan opposite Al-Taawun Mosque, House 3536</strong></div>

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Regards,<br>
Shafeeque<br>
<br>
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<blockquote class="freshdesk_quote">On Tue, 15 Dec at 9:20 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div><span class="separator">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1875090" rel="noreferrer">#1875090</a> raised by السلام عليكم ([email-masked]).</span></div>
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<div><span class="separator">Hi Team,</span></div>

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<div><span class="separator">Problem Statement: Late Collection</span></div>

<div dir="ltr"><span class="separator">Order Date : 05/12/2020</span></div>

<div dir="ltr"><span class="separator">Order ID: 6251746411</span></div>

<div dir="ltr"><span class="separator">Tracking ID: SD000727916</span></div>

<div><span class="separator">Assistance Required: Need Urgent Collection</span></div>

<div> </div>

<div dir="ltr"><span class="separator">Issue Description: The return request was created on 09/12/2020 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.</span></div>

<div> </div>

<div><span class="separator">Regards,</span></div>

<div><span class="separator">Shafeeque</span></div>
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<blockquote class="freshdesk_quote">
<span class="separator">On Mon, 14 Dec at 6:04 PM <span class="separator">, السلام عليكم &lt;[email-masked]&gt; wrote: </span></span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">السلام عليكم</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><b>Bot: </b> مرحبًا ، بك في !<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Customer: </b> السلام عليكم<br>
		<b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<b>Customer: </b> عملية الإرجاع<br>
		<b>Bot: </b> يرجى اختيار موقعك<br>
		<b>Customer: </b> Saudi Arabia<br>
		<b>Bot: </b> </span></span></div>

		<div><span class="separator"><span class="separator">هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.</span></span></div>

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<br>
		<span class="separator"><span class="separator">طلب إرجاع المنتج أونلاين من حسابك.<br>
		أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]</span></span>
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		<span class="separator"><span class="separator">لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.</span></span>
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		<br>
		<span class="separator"><span class="separator"><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br>
		<b>Customer: </b> لا<br>
		<b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<b>Customer: </b> Yes<br>
		<b>Bot: </b> رجاءا أدخل بريدك الإلكتروني<br>
		<b>Customer: </b> [email-masked]<br>
		<b>Bot: </b> الرجاء إدخال رقمك<br>
		<b>Customer: </b> 0557214121</span></span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">05:54 PM, 14th Dec</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"> مرحبا معك شفيق كيف يمكنني مساعدتكم؟</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">05:54 PM, 14th Dec</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">السلام عليكم</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">عندي استفسار بخصوص ارجاع المنتجات</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">05:54 PM, 14th Dec</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">السلام عليكم</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">انا من ٥ ايام تقريبا طلبت ارجاع منتجات جتني رساله ان راح يتواصل معي المندوب</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">05:55 PM, 14th Dec</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">السلام عليكم</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">لكن لم يتواصل معي اي احد</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">05:55 PM, 14th Dec</span></span></div>
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		<span class="separator"><span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">اقدر ارجع المنتجات لاقرب فرع موجود</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">05:56 PM, 14th Dec</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">السلام عليكم</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">؟</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span></span>

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		<div><span class="separator"><span class="separator"> هل بإمكانكم تزويدي برقم الطلب حتى نتمكن من خدمتكم بشكل افضل</span></span></div>
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		<span class="separator"><span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">نعتذر عميلنا العزيز، هل مازلنا على التواصل؟</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">05:58 PM, 14th Dec</span></span></div>
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		<div> </div>
		<span class="separator"><span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span></span>

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		<div><span class="separator"><span class="separator">#6251746411</span></span></div>
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		<span class="separator"><span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">سيتم رفع القضية الى الجهة المعنية بعد انهاء المحادثة وسيتم استلام الرسالة لحضرتك عبر البريد المسجل  </span></span></div>
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		<div> </div>
		<span class="separator"><span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span></span>

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		<div><span class="separator"><span class="separator">تمام</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">كان من دواعي سروري مساعدتكم. </span></span></div>
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		<td style="text-align:center"><span class="separator"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/430894462218646" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></span></td>
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