Subject: New Reply Received - وصلتني مكسوره
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Dec 2020 12:40:29 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  وصلتني مكسوره  Ticket comment <div>Dear All,<br>
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Thank you for the confirmation. <br>
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We will do our best to arrange the collection at the earliest. <br>
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Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Bassil Thayabeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]<br>
<strong>Sent: </strong>14/12/2020 12:27 PM GMT+04:00<br>
<strong>To: </strong>EMP400 Yara Jaber ([email-masked]); [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>RE: [#1486705] - وصلتني مكسوره<br>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAME7250B221E87469E9A9F14C196F7FAE6" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>
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<div class="MsoNormal">Pick up location is:</div>

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<div class="MsoNormal">Qassim - Iyoun EL gawa-King Fahd Road, next to King Fahd Mosque, Al-Traq Al-Mokhram - Exit 591</div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Thank you and Kind Regards,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Jessie Caparas</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">T: +97145172087</span></div>
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<b>From:</b> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, December 7, 2020 9:38 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1486705] - وصلتني مكسوره</div>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Team,<br>
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Kindly confirm the customer's full address details in order for us to proceed. </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif">Kind regards<br>
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<span class="labelnamesf">Yara Jaber </span><br>
<span class="labeltitlesf">Customer Care</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9cf6f51038df4106159708d89ad6e17e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637429594981556882%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Wk%2F4ltxG13w62kUHiS0L8Gmo7lqgsk%2FOmfQPMa6aPg4%3D&amp;reserved=0" rel="noreferrer"><span style="border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="_x0000_i1025" style="width:1.6666in;height:1.6666in" width="160"></span></a></span><br>
<strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9cf6f51038df4106159708d89ad6e17e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637429594981566877%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=wHd%2FIuiesYl0i9CxWuDeFSioBdbfyS1eZBVFsC5XjwE%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>7/12/2020 6:41 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#1486705] - </span><span style="font-size:10pt;font-family:'arial' , sans-serif">وصلتني</span><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span><span style="font-size:10pt;font-family:'arial' , sans-serif">مكسوره</span><br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Please take a look at ticket <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1486705&amp;data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9cf6f51038df4106159708d89ad6e17e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637429594981566877%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=kGeAGj%2FWvvqpygCubw%2FsehNb3QeuHoKyNh4t4IHMJfw%3D&amp;reserved=0" rel="noreferrer"> #1486705</a> raised by Abeer Alf ([email-masked]).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Late Collection<br>
Order Date : <strong><span style="font-family:'-apple-system'">Sep 10, 2020</span></strong><br>
Order ID: ​<strong><span style="font-family:'-apple-system'">6223026059</span></strong><br>
Tracking ID: <strong><span style="font-family:'-apple-system'">SD000717426</span></strong><br>
Assistance Required: Need Urgent Collection<br>
Issue Description: The return request was created on 06 Oct 2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Shafeeque<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Thu, 3 Dec at 9:46 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span> </span></div>

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<div align="right" class="MsoNormal" style="text-align:right"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">مرحبا عبير.</span></span></div>
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">شكرا على تواصلك معنا.</span></span></div>
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span lang="AR-SA" style="font-size:10.5pt"> </span></div>
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">نتأسف حقا أنه لم يتم استلام المنتجات من الطلب رقم (6223026059) حتى الان، وقد تم رفع طلب لشريك النقل ,وتم اعلامنا بان فريق الشحن اتصل بكم عدة مرات ولكن لم يتم وقد تم اعادة جدول الاستلام مرة اخرى يرجى الرد ،وسيتم التواصل معكم في حال وجود أي جديد.</span></span></div>
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">شكرا لتعاونكم ونقدر تفهمكم معنا.</span></span></div>
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">لا تترددي في التواصل معنا في حال وجود أي إستفسارات.</span></span></div>
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">أصدقائك</span></span></div>
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span></span></div>
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<span style="font-size:1pt;font-family:'fdtktid';color:white">1486705:1125156</span>
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