Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Dec 2020 07:46:54 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  need escalation  Ticket comment <div>Dear All,<br>
<br>
Kindly note the order has been exported to be returned. <br>
<br>
Best regards, 
</div>
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<br>
<span class="labelnormal"><span class="labelname_sf">Bassil Thayabeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>10/12/2020 10:57 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1856457] - need escalation<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1856457" rel="noreferrer">#1856457</a> raised by موضي فهد الحربي ([email-masked]).</div>
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: What is the issue (Late Delivery) Courier Team<br>
<br>
Order Date : 01/12/2020<br>
<br>
Order ID: 6250106428<br>
Tracking ID: SD000670723</div>

<div dir="ltr">Contact No:<strong> 0508292316 -  0500060007</strong>
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<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on 02/12/2020 but till now the order has not delivered to the customer. as per tracking the order status is <strong>" Pending return"</strong> however  <strong>As per customer the courier did not contact him he needs the order at any rate otherwise will complain in MOC.</strong> so we request you to arrange a delivery on priority basis.</div>

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<br>
Customer;s Address:  <strong>Al-Qassim / Al-Asyah / Dome / Civil Defense<br>
Saudi Arabia (SA)<br>
04-1-46<br>
Yamah<br>
Qassim</strong>
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<strong dir="ltr">​</strong><br>
Regards,<br>
Shafeeque</div>

<div><span style="font-size:13px"> </span></div>
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<div><span style="margin-top:12px"> </span></div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 10 Dec at 10:34 AM <span class="separator">, موضي فهد الحربي &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><b>Bot: </b> مرحبًا ، بك في !<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Customer: </b> السلام عليكم<br>
		<b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<b>Customer: </b> تحديث طلبك<br>
		<b>Bot: </b> يرجى اختيار موقعك<br>
		<b>Customer: </b> المملكة العربية السعودية<br>
		<b>Bot: </b> يرجى إدخال رقم الطلب للمتابعة<br>
		<b>Customer: </b> 6250106428<br>
		<b>Bot: </b> </span></div>

		<div><span class="separator">حالة الطلب الخاص بك : </span></div>

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<br>
		<span class="separator">يما يلي مواعيد استلام طلبك:</span>
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		<div><span class="separator"><strong>الطلب المنزلي: </strong>7 to 9 أيام</span></div>

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<br>
		<span class="separator">يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span>
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		<br>
		<span class="separator"><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br>
		<b>Customer: </b> لا<br>
		<b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<b>Customer: </b> Yes<br>
		<b>Bot: </b> رجاءا أدخل بريدك الإلكتروني<br>
		<b>Customer: </b> [email-masked]<br>
		<b>Bot: </b> الرجاء إدخال رقمك<br>
		<b>Customer: </b> 0554890100</span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:14 AM, 10th Dec</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"> مرحبا معك شفيق كيف يمكنني مساعدتكم؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:14 AM, 10th Dec</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">عندي طلبيه طالبتها من اسبوعين مدري وش صار عليها</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:15 AM, 10th Dec</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">لحظات من فضلك حتى اقوم بالتحقيق</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:15 AM, 10th Dec</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">شكرا على الانتظار</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:16 AM, 10th Dec</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">كما يظهر لي في البيانات ان فريق الشحن حاول بكم الاتصال على الرقم 966554890100ولكن ليس هناك استجابة وقد تم ارجاعه الى المستودع ولا يمكننا توصيل نفس الطلب ويرجى عمل الطلب من جديد ليتم استلام المنتجات من حضرتك.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:16 AM, 10th Dec</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل لحضرتك أي استفسار آخر يمكنني مساعدتك به؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:16 AM, 10th Dec</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">انا مااحد يتصل علي نهائي مدري وش المشكله</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

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		<div><span class="separator">احتمال يدقون ع رقم ثاني بالخطا</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:18 AM, 10th Dec</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

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		<div><span class="separator">طلبيتين كلهم يلغون وانا ابغاهم ضروري</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

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		<div><span class="separator">نعتذر على ما اصابكم من القلق ولكن الطلبية تم ارجاعها الى المستودع ولا يمكننا توصيله الان</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">يعني الطلبية اللي بقيمة ٩٠٠ ريال رجعت للمستودع؟</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:19 AM, 10th Dec</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">يرجى عمل الطلب من جديد وسنفوم .</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:19 AM, 10th Dec</span></div>
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		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">الطلبية بقيمة 914 ريال رجعت الى المستودع</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:19 AM, 10th Dec</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

		<div> </div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">المستودع وين بريدة والا الرياض انا احاول اروح اخذه؟</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:20 AM, 10th Dec</span></div>
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		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل لحضرتك أي استفسار آخر يمكنني مساعدتك به؟</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">10:20 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

		<div> </div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">ابغا اعرف المستودع بالرياض والابريده انا اروح اخذه بنفسي</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:21 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

		<div> </div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">وابغا اعرف حل للمشكله هاذي اتصالاتكم ماتوصلني مالسبب</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:22 AM, 10th Dec</span></div>
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</td>
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		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">ناسف بانه لا يمكنكنم استلامه من المستودع ولكن سنقوم برع الطلب الى الفريق المعني لمحاولة التوصيل مرة اخرى في صورة استثنائي لحضرتك وسيتم التوصيل ان شاء الله</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">10:23 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</div>
		</td>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">الرجاء تزويدنا برقم التواصل البديل وعنوانكم الكامل</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">10:23 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</div>
		</td>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">نعتذر عميلنا العزيز، هل مازلنا على التواصل؟</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">10:26 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

		<div> </div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">0508292316</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:26 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

		<div> </div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">0500060007</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:26 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

		<div> </div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">القصيم : الاسياح : قبة : الدفاع المدني</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:27 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

		<div> </div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">ياليت يوصل باقرب وقت</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:29 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">شكرا على التزويد</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">10:29 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">سيتم رفع القضية الى الجهة المعنية بعد انهاء المحادثة وسيتم استلام الرسالة لحضرتك عبر البريد المسجل  </span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">10:29 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل لحضرتك أي استفسار آخر يمكنني مساعدتك به؟</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">10:29 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

		<div> </div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">ابغا حل اخر بالرسائل لان مكالماتكم ماتوصلني او اي طريقة اخري تتواصلون معي انا شخصياً</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:31 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">فريق الشحن ستصل بكم على الرقم 0500060007 و 0508292316 قبل التوصيل</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">10:33 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

		<div> </div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">شكرً جزيلاً</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:33 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Mohammad</span></div>
		<span class="separator"><img src="https://images.freshchat.com/30x30/6144f38f5ce63d505d9eb44c5c7b405c574c17d75c18741c867e74675d8a79ae/f_marketingpicFull/u_1997bb1bdd78d6bbbef5a3e446578bec8513319af638f6ab49e96be1ac7b7cad/img_1606839071647.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">كان من دواعي سروري مساعدتكم. </span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">10:33 AM, 10th Dec</span></div>
		<span class="separator"> </span>
</div>
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	<table style="margin:10px auto;padding:0 20px;font-family:'helvetica neue' , 'helvetica' , 'arial' , sans-serif;color:#333;line-height:1.4;margin:0px;min-width:100%">
	<tbody>
		<tr>
		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/429365840454235" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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<span class="separator"> </span>
</blockquote>
</div>
</div>
<br>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1856457