Subject: New Reply Received - Didnt get the extra 10% off
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Dec 2020 07:27:04 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Didnt get the extra 10% off  Ticket comment <div>
<div dir="auto">Hello.</div>
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<div dir="auto">What is the update on this issue ? I have not recieved any refund or resolution regarding this.</div>
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<div dir="auto">Regards.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Nov 28, 2020 at 9:29 PM H Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div>
<div dir="auto">Hi and thank you for getting back at me.</div>
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<div dir="auto">Yes, i would like my orders to be discounted 10percent   and then the credit sent back to my debit card.  </div>
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<div dir="auto">Thanks.</div>
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<div>On Sat, Nov 28, 2020 at 8:58 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div>
<div>Hi Hamda,</div>
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<div>Thank you for contacting us.</div>
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<div>Please accept our sincerest apologies for the inconvenience caused. This is not the typical experience we want our customers to have. </div>
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<div>To correct the situation we would like to provide the voucher for the 10% discount on order number #9618362761 and 9618298580.<br><br>Please let us know if you want to receive the voucher for equivalent to 10% discount for both orders.</div>
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<div>We sincerely apologize for the issue you are facing in app however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/updating it.<br><br>
</div>
<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
<div>1. Screenshot Of The Issue(If Possible)<br>2. App Version/Browser Version</div>
<div>3. Android/iOS Version or Browser name</div>
<div>4. Registered email address</div>
<div>5. Country of access </div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div> <span> </span>
</div>
<div>Your Friends,</div>
<div>The Support Team</div>
<div><br></div>
<div>Please note that this case will be closed after 24 hours.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1775919