Subject: New Reply Received - ناقص من الطلبيه مشاية اطفال رقم الطلب 6229187403
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Dec 2020 14:44:25 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  ناقص من الطلبيه مشاية اطفال رقم الطلب 6229187403  Ticket comment <div>Dear All, <br>
<br>
<br>
<br>
<br>
Please confirm how many boxes were dispatched from your side and how many the customer has received. <br>
<br>
<br>
<br>
<br>
<br>
<br>
Best regards <br>
 
</div>
<div>
<br>
<br>
<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>5/12/2020 4:51 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1568763] - ناقص من الطلبيه مشاية اطفال رقم الطلب 6229187403<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1568763" rel="noreferrer">#1568763</a> raised by مفزع علي جابر الحريصي ([email-masked]).</div>
</div>

<div dir="ltr">
<div dir="ltr">Hi Team,</div>

<div> </div>
</div>

<div>
<span dir="ltr">Problem Statement: (POD for missing item</span><br>
<br>
Order Date : 1/10/2020<br>
Order ID: 6229187403<br>
Tracking ID: SD000130822<br>
<span dir="ltr">Assistance Required: Need  pod for missing item</span><br>
<br>
Issue Description: Customer placed order for 13 items but as per the customer he/she has only received 11 items, Under the consignment details we can see that all 12 items has been shipped/Delivered from our side while 1 item is cancelled.</div>

<div>
<span dir="ltr">Ware house has confirmed that the all the items have been handed over to the courier "  ( <strong>item was dispatched in container ID-ECJED1049203 by Shipa on 14th Oct, it seem shipa has not delivered this container to customer</strong><br>
<strong>SD000130822 - AWB" </strong>)</span><br>
Customer history: 1 ITEMS OUT OF 12 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.<br>
<br>
<span dir="ltr">The missing item is 162032158 - - Juniors Crown Baby Walker  SAR 179</span><br>
Regards,</div>

<div>
<span dir="ltr">Shafeeque</span><br>
 </div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Fri, 13 Nov at 6:18 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="rtl"><span class="separator">مرحبا مفزع،<br>
<br>
شكرا لتواصلك معنا.<br>
<br>
تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به.<br>
<br>
الرجاء ابلاغنا اذا لم يتم استلام المنتج الناقص حتى الآن لنتمكن من خدمتكم علما باننا لا نتابع القضية.<br>
<br>
شكرا لتعاونكم وتفهمكم معنا.<br>
<br>
لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.<br>
<br>
أصدقائك,<br>
فريق الدعم.</span></div>
</div>
</div>
</div>
</div>
<span class="separator"> </span>
</blockquote>
</div>
</div>
<br>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1568763