Subject: New Reply Received - Alert
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Dec 2020 23:27:03 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Alert  Ticket comment <div dir="ltr"><span style="-webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255)">I have ordered women perfume and blue color sandals but I didn’t receive balance I received. </span></div>
<div dir="ltr">And I want to exchange sketchers men walking shoes it’s big size if possible to get size 44 or 45. </div>
<div dir="ltr">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MTQwODI4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jsZGPeeCgspT5PVkiw-xKT36XoJ9DXP_8LbOZbARoW4"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MTQwODI4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6mp65ig78KZoXR2E5hzmDlCYOmxKuOG9Sd4AXbnfgEM"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MTQwODI4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.c_2PnTksi7MOVR2KTvBJQnTSpf-gjhHCcCOIY7AWXpc"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MTQwODI4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VV_BkP8geYf4_ZHbsuD0Q-2vuIJVDE5ZyiHT6lY2wiU"><br><blockquote></blockquote>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 29 Nov 2020, at 12:37 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Abdul,</div>
<div dir="ltr">
<div><br></div>
<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">With reference to order no # 9616747992.</div>
<div><br></div>
<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">During quality check we found out that item (Guess - Guess Seductive Eau De Toilette Spray for Men - 100 ml) were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them.</div>
<div><br></div>
<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Also, the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.</div>
<div><br></div>
<div dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1777057