Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 08:00:05 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Nusaybah,</div>
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<div class="MsoNormal">Order Number: 6240494294 is in sent to store status in Sahla.</div>
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<div class="MsoNormal">Please inform store team to receive it in Sahla. If Still they are facing any issue kindly share the error screenshot with us.</div>
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<div class="MsoNormal">Thanks &amp; regards,</div>
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<div class="MsoNormal">Vijay Mandal</div>
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<div class="MsoNormal">+91 7003673057</div>
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<div class="MsoNormal">[email-masked]</div>
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<div>From: Nusaybah Alzuman &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, November 29, 2020 1:01 PM<br>
<b>To:</b> LMG OMS &lt;[email-masked]&gt;; Thulasiraman Manoharan (TCS) &lt;[email-masked]&gt;; Jagmohan Urmaliya (TCS) &lt;[email-masked]&gt;; Ahamed Fayaz (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Manager Cpr10 &lt;[email-masked]&gt;; Cpr10 Centrepoint &lt;[email-masked]&gt;;
 Mohd Saif &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1700210] - Click &amp; Collect - 6240494294 -(INC0916252).</div>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Any update for below email</div>
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<span class="csorderlabeltitle"><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'>Order Number:
</span></span><span class="csorderlabelvalue"><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>6240494294</span></span>
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<div class="MsoNormal"><img width="681" height="59" style="width:7.0937in;height:.6145in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MDQ5MTQ2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.caDoQgZroAF0TxwA5p5DbQ_IwGb3DpYf16-8z-8pR1U"></div>
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<b>From:</b> Nusaybah Alzuman <br>
<b>Sent:</b> Thursday, November 26, 2020 1:10 PM<br>
<b>To:</b> LMG OMS &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Thulasiraman Manoharan (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jagmohan Urmaliya (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahamed Fayaz (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Manager Cpr10 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohd Saif &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1700210] - Click &amp; Collect - 6240494294 -(INC0916252).</div>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Store received below order physically, but not available in Sahla receive tab.</div>
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<div class="MsoNormal">Can you please check and do the needful.</div>
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<div class="MsoNormal"><span style="color:#1F497D">SR Number :(INC0916252).</span></div>
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<div class="MsoNormal">Order Number : 6240494294</div>
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<div class="MsoNormal">Thanks</div>
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<b>From:</b> Cpr10 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 26, 2020 1:00 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager Cpr10 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1700210] - Click &amp; Collect - 6240494294</div>
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<div class="MsoNormal"><span style="color:#1F497D">Dear team,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">           This customer order we received physically from warehouse and it was not showing in our Sahla to receive it and for the customer collection, we have created issue in Service now portal (INC0916252).</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">         Please note that we have called the customer to collect the order today.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Team CPR10</span></div>
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<b>From:</b> Nusaybah Alzuman <br>
<b>Sent:</b> Thursday, November 26, 2020 9:05 AM<br>
<b>To:</b> Manager Cpr10 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> [#1700210] - Click &amp; Collect - 6240494294</div>
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<div class="MsoNormal"><u>Gentle reminder</u></div>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Customer still waiting of his order please check and call the customer to take the order
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6240494294</span><span style="font-size:10.5pt;font-family:-apple-system">.</span>
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>Customer Name: Wael Ahmed Younis
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>Contact: +966561155367</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#5A5A5A'></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks</span></div>
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<b>From:</b> Nusaybah Alzuman <br>
<b>Sent:</b> Wednesday, November 25, 2020 10:18 AM<br>
<b>To:</b> Manager Cpr10 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; 'Centrepoint' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1700210] - Click &amp; Collect - 6240494294</div>
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<div class="MsoNormal"><u>Gentle reminder</u></div>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Customer still waiting of his order please check and call the customer to take the order
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6240494294</span><span style="font-size:10.5pt;font-family:-apple-system">.</span>
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>Customer Name: Wael Ahmed Younis
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>Contact: +966561155367</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#5A5A5A'></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks</span></div>
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<b>From:</b> Nusaybah Alzuman <br>
<b>Sent:</b> Tuesday, November 24, 2020 11:14 AM<br>
<b>To:</b> Manager Cpr10 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; 'Centrepoint' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1700210] - Click &amp; Collect - 6240494294</div>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Any update for below order <span style="background:yellow;mso-highlight:yellow">
6240494294</span> ?</div>
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<b>From:</b> Nusaybah Alzuman <br>
<b>Sent:</b> Monday, November 23, 2020 2:36 PM<br>
<b>To:</b> Manager Cpr10 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1700210] - Click &amp; Collect - 6240494294</div>
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<div class="MsoNormal">Hi <a id="OWAAMC5E8B60D18D64ED4BFEAD7C507FB1C91" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Cpr10</span></a>,
<a id="OWAAMAFE57A067C1147BB82B6AB2AA8E3765C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Cpr10 Centrepoint</span></a>,</div>
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<div class="MsoNormal">Please check and call the customer to take the order <span style="font-size:10.5pt;font-family:-apple-system;background:yellow;mso-highlight:yellow">
6240494294</span><span style="font-size:10.5pt;font-family:-apple-system">.</span>
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>Customer Name: Wael Ahmed Younis
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>Contact: +966561155367</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#5A5A5A'></span>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, November 23, 2020 2:27 PM<br>
<b>To:</b> Manager Cpr10 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#1700210] - Click &amp; Collect</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1700210&amp;data=04%7C01%7CVijay.Mandal%40landmarkgroup.com%7Cd10666300c9b413e2a3808d89438b534%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637422318562955205%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=NC5kANwcM4r%2BRFLvCig%2FOA6PgcqXibpjEKmGWAtwI6o%3D&amp;reserved=0" rel="noreferrer">
#1700210</a> raised by Wael younis (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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Problem Statement: What is the issue (Late Shipping) Warehouse<br>
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Order Date : 09/11/2020<br>
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Order ID: 6240494294<br>
Tracking ID: 624049429422999991<br>
Assistance Required: Need Urgent Delivery<br>
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Issue Description: Customer placed order on 09/11/2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped​.<br>
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Customer is chasing us for his/her order so we request you to expedite the deliver​y.<br>
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Regards,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Shafeeque</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 20 Nov at 9:42 PM
<span class="separator">, Wael younis &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>تذكير</span><span dir="LTR"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>رجاءا تحديد موعد استلام الطلب</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On 18 Nov 2020, at 1:46 PM, WAEL YOUNIS &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>السلام عليكم </span><span dir="LTR" style='font-size:10.5pt;font-family:"Times New Roman",serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>رجاءا تحديد موعد استلام الطلب</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>مع الشكر</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Sent from my iPhone</span><span style="font-size:10.5pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On 17 Nov 2020, at 12:42 PM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'></span>
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'><span dir="RTL"></span><span dir="RTL"></span>​مرحبا أحمد,</span><span dir="LTR" style='font-size:10.5pt;font-family:"Times New Roman",serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>​شكرا للتواصل معنا.</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span dir="LTR"></span><span dir="LTR"></span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>​</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نعتذر إليك عن التأخير في تسليم البضاعة.</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>يرجى العلم أننا قدمنا استعلامك إلى الإدارة المعانية. وسيتصل بك أحد منها قريبا.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Times New Roman",serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.<br>
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​نحن نقدر صبرك.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Times New Roman",serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>أصدقائك,</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>فريق الدعم.</span>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1700210:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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