Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 02:43:50 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:48 PM, 28th Nov                     hi                    the bank stated that no refund has been done           04:49 PM, 28th Nov                     hi                    !!!!!!           04:49 PM, 28th Nov                     hi                    HI           04:51 PM, 28th Nov                   Amir                   Hi , Thank you for contacting us. My name is Amir. How may I help you?           04:53 PM, 28th Nov                     hi                    irefund           04:54 PM, 28th Nov                     hi                    an order with amount 361.07 ryal           04:55 PM, 28th Nov                   Amir                   We request you to please share your order number so we can check and assist you better.           04:55 PM, 28th Nov                     hi                    the bank stated that no transaction had been done           04:55 PM, 28th Nov                     hi                    6235139969           04:55 PM, 28th Nov                     hi                    from 26/10/2020           04:55 PM, 28th Nov                   Amir                   May I request you to please stay on-hold while I retrieve the information.           04:55 PM, 28th Nov                   Amir                   Thank you for your patience.           04:57 PM, 28th Nov                     hi                    as per my bank no transaction had been done           04:57 PM, 28th Nov                   Amir                   As we can see your refund has been done from our end on:10/26/20           04:58 PM, 28th Nov                     hi                    i didn't receive the money           04:58 PM, 28th Nov                   Amir                   Under the transaction ID: 169999990014927603           04:58 PM, 28th Nov                     hi                    what is the cridet card number you refund to           04:58 PM, 28th Nov                     hi                    ?           04:58 PM, 28th Nov                     hi                    i didnt receive it           04:59 PM, 28th Nov                   Amir                   559444******3405 is the credit card number.           04:59 PM, 28th Nov                     hi                    may be the transaction had been failed           05:00 PM, 28th Nov                     hi                    could you check           05:00 PM, 28th Nov                   Amir                   We request you to contact your bank with this transaction ID as the payment was successful from our end.           05:00 PM, 28th Nov                     hi                    wallahy i contact them just now and no transaction had been done           05:01 PM, 28th Nov                   Amir                   It may take 2-14 days to reflect the amount in your card.           05:01 PM, 28th Nov                     hi                    could you give the tranasaction date (not the refund date)?/           05:01 PM, 28th Nov                   Amir                   From the day transaction was made.           05:01 PM, 28th Nov                     hi                    what is the transaction date ?           05:02 PM, 28th Nov                     hi                    and please email me with the transaction details           05:03 PM, 28th Nov                   Amir                   The refund was done as two parts on the same day : 10/26/20, we cannot know when it was reflected on your card.           05:03 PM, 28th Nov                     hi                    i need the transaction details           05:04 PM, 28th Nov                   Amir                   SAR 221.12 and SAR 139.95           05:05 PM, 28th Nov                     hi                    yes           05:05 PM, 28th Nov                     hi                    that is the amounts           05:05 PM, 28th Nov                   Amir                   We request you to contact your bank with this transaction ID: 169999990014927603           05:05 PM, 28th Nov                     hi                    i need the transaction details           05:05 PM, 28th Nov                     hi                    i didn't receive the money           05:05 PM, 28th Nov                     hi                    what shall i do           05:05 PM, 28th Nov                     hi                    i already called the bank           05:06 PM, 28th Nov                     hi                    and no money had been received from your side           05:06 PM, 28th Nov                   Amir                   Have checked the bank with this transaction ID?           05:06 PM, 28th Nov                     hi                    yes           05:07 PM, 28th Nov                     hi                    they didn't receive it           05:07 PM, 28th Nov                   Amir                   We apologize for the inconvenience caused.           05:07 PM, 28th Nov                   Amir                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:08 PM, 28th Nov                     hi                    so what could happen           05:09 PM, 28th Nov                     hi                    or what is the estimated date           05:09 PM, 28th Nov                   Amir                   They will follow up on the email address: [email-masked]  once there is an update.           05:09 PM, 28th Nov                     hi                    so no date ??           05:10 PM, 28th Nov                     hi                    please consider that i'm trying to solve this issue with you from two weeks ago           05:10 PM, 28th Nov                     hi                    i refunded the item 26/10 nad since the 14 days had been gone without action i'm trying with you           05:11 PM, 28th Nov                     hi                    and every time i receive a different reply from your side           05:11 PM, 28th Nov                     hi                    one the transaction had been done 29/10           05:11 PM, 28th Nov                     hi                    then           05:11 PM, 28th Nov                     hi                    your storage didn't receive it (16 of Nvov)           05:12 PM, 28th Nov                     hi                    and now the transaction from 26/10 and  i'm sorry           05:12 PM, 28th Nov                     hi                    i dont believe this date           05:12 PM, 28th Nov                     hi                    since the refund itself done 26/10/2020 at 8PM           05:12 PM, 28th Nov                   Amir                   We sincerely apologize           05:13 PM, 28th Nov                     hi                    so i need a date to clarify solving of issue           05:15 PM, 28th Nov                   Amir                   May I request you to please stay on-hold while I retrieve the information.           05:18 PM, 28th Nov                     hi                    i'm waiting           05:19 PM, 28th Nov                   Amir                   Thank you for holding up           05:20 PM, 28th Nov                   Amir                   We have checked and as per our record your refund has been processed already from our side on 26 Oct, 2020 under the transaction id #169999990014927603.           05:20 PM, 28th Nov                     hi                    i'm sorry that isn't true           05:21 PM, 28th Nov                     hi                    please note that the refund it self 26/10 pm           05:21 PM, 28th Nov                     hi                    how could you refund in the same date >>>???           05:21 PM, 28th Nov                   Amir                   If you have not received your refund amount, we request you to please share your bank statement from 26 Oct, 2020 to till date for the card ending with digit ****3405           05:22 PM, 28th Nov                     hi                    ok wait           05:22 PM, 28th Nov                     hi                    i will print it and share it with you           05:22 PM, 28th Nov                   Amir                   We have processed it from our side and the bank take 2 - 15 working days to credited  to your account.           05:23 PM, 28th Nov                   Amir                   Please share your bank statement on the email [email-masked]           05:24 PM, 28th Nov                   Amir                   Is there anything else we can help you with?           05:24 PM, 28th Nov                     hi                    what you want me to mention in the main           05:25 PM, 28th Nov                     hi                    mail **           05:25 PM, 28th Nov                   Amir                   You can share your bank statement here on chat or you can email us on the provided email.           05:26 PM, 28th Nov                     hi                    i will share it now           05:26 PM, 28th Nov                   Amir                   Okay.           05:26 PM, 28th Nov                     hi                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/0b380d948989312da00ffeaa223cff739e35f97a/5496a835bc21c08b2130317fbac648e27d8cb2ea/045088f061c531e0c9368b25486ad4843b9176cc           05:27 PM, 28th Nov                     hi                    it's from 20th of October           05:27 PM, 28th Nov                   Amir                   May I request you to please stay on-hold while I chack the information.           05:28 PM, 28th Nov                     hi                    ok I'm waiting           05:28 PM, 28th Nov                   Amir                   Thank you for holding up.           05:29 PM, 28th Nov                   Amir                   We have shared your bank statement with our team. They will contact you.           05:30 PM, 28th Nov                     hi                    by e-mail or phone           05:30 PM, 28th Nov                     hi                    ??           05:30 PM, 28th Nov                   Amir                   And apologize again for the delay.           05:30 PM, 28th Nov                   Amir                   By email           05:30 PM, 28th Nov                     hi                    ok please expedite them           05:31 PM, 28th Nov                   Amir                   We will surely do.           05:31 PM, 28th Nov                   Amir                   Is there anything else we can help you with?           05:31 PM, 28th Nov                     hi                    thanks           05:32 PM, 28th Nov                   Amir                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           05:33 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1775654