Subject: Ticket Assigned - Conversation with sofia
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 02:35:11 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sofia sofia                    Bot:  Hi again! Bot:  Please enter your name Customer:  sofia Bot:  Hi Sofia ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:09 PM, 27th Nov                     sofia                    Ok           04:10 PM, 27th Nov                   Amir                   Hi Sofia. Thank you for contacting us. My name is Amir. How may I help you?           04:10 PM, 27th Nov                     sofia                    Hiii I have not received my full refund for order 9614643542 I am following you since last night           04:11 PM, 27th Nov                   Amir                   May I request you to please stay on-hold while I retrieve the information.           04:11 PM, 27th Nov                     sofia                    I don’t know what’s wrong           04:11 PM, 27th Nov                     sofia                    I have received full amount which was around 62 or 63 AED           04:12 PM, 27th Nov                     sofia                    I have received only 31 AED           04:12 PM, 27th Nov                     sofia                    Kindly help           04:12 PM, 27th Nov                   Amir                   Thank you for your patience.           04:13 PM, 27th Nov                     sofia                    What’s wrong did you check that           04:14 PM, 27th Nov                   Amir                   As we checked only one item(Polka Dot Printed Sweat Top with Long Sleeves  ) have been reached our warehouse.           04:14 PM, 27th Nov                     sofia                    I have to place an order after receiving the amount           04:14 PM, 27th Nov                     sofia                    What about the another one           04:14 PM, 27th Nov                     sofia                    I have received different sizes then what I ordered that’s why I returned           04:15 PM, 27th Nov                     sofia                    I don’t understand why this is taking so long           04:15 PM, 27th Nov                   Amir                   Did the delivery guy collected both items from you?           04:15 PM, 27th Nov                     sofia                    Yeah           04:16 PM, 27th Nov                     sofia                    Next day of the delivery he took both items from me           04:16 PM, 27th Nov                   Amir                   We apologize for the inconvenience caused.           04:16 PM, 27th Nov                   Amir                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:16 PM, 27th Nov                     sofia                    How long would it take           04:17 PM, 27th Nov                     sofia                    Which team is that??           04:17 PM, 27th Nov                   Amir                   We will try our best to fix this issue as soon as possible.           04:17 PM, 27th Nov                     sofia                    Returns shouldn’t have taken that long It’s been around 9-10 days already           04:18 PM, 27th Nov                     sofia                    I am so disappointed           04:18 PM, 27th Nov                   Amir                   We have also forwarded this issue to the courier team. Once the issue is resolved we will follow up on this Email ID: [email-masked]           04:19 PM, 27th Nov                     sofia                    I called the customer care before 3-4 days they told me that they have both items in the warehouse the. Why you telling me that you have received only one           04:20 PM, 27th Nov                     sofia                    They told amount would be credited in 3-4 days           04:20 PM, 27th Nov                     sofia                    Now I have received only for one           04:21 PM, 27th Nov                   Amir                   This may have happened due to a system error.           04:22 PM, 27th Nov                   Amir                   Once again we apologize for the inconvenience.           04:22 PM, 27th Nov                     sofia                    Just update your system then I want refund for my order           04:23 PM, 27th Nov                   Amir                   We are working on your issue.  We will fix this as soon as possible.           04:24 PM, 27th Nov                     sofia                    And in my order history it shows both items have returned           04:25 PM, 27th Nov                   Amir                   This maybe a system error from our end, this is a very rare case.           04:27 PM, 27th Nov                     sofia                    Then please resolve it I would really appreciate that           04:28 PM, 27th Nov                     sofia                    Or I would never get my money back           04:28 PM, 27th Nov                   Amir                   We appreciate your patience and thank you for your cooperation.           04:28 PM, 27th Nov                     sofia                    When Can I expect the resolution??           04:29 PM, 27th Nov                   Amir                   As I informed, our team is working on your case.           04:30 PM, 27th Nov                     sofia                    Ok           04:30 PM, 27th Nov                   Amir                   Is there anything else we can help you with?           04:31 PM, 27th Nov                   Amir                   We are not getting a response from you. Are we still connected?           04:33 PM, 27th Nov                   Amir                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           04:35 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1768340