Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Nov 2020 09:03:57 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  need escalation  Ticket comment <div>Dear Team, <br>
<br>
Thank you for reaching out to Shipa!<br>
<br>
Please note that the order is set to be returned.<br>
<br>
<br>
Feel free to reach us again for any further inquiries<br>
<br>
Best Regards<br>
<br>
Your Shipa champs 
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<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Nour Al-Arjan</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>28/11/2020 10:58 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1763055] - need escalation<br>
 
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<div dir="ltr">Hi Team,</div>

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<div dir="ltr">Kindly do 1 more attempt as customer is chasing for us .</div>

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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Fri, 27 Nov at 9:20 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div><span class="separator">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1763055" rel="noreferrer">#1763055</a> raised by بندر الكناني ([email-masked]).</span></div>
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<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Problem Statement: What is the issue (Late Delivery) Courier Team<br>
<br>
Order Date : 20/11/2020<br>
<br>
Order ID: 6244582288<br>
Tracking ID: SD000505031</span></div>

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<span class="separator">Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was shipped from our side on 22/11/2020 but till now the order has not delivered to the customer . <strong>Customer claims that courier partner contacted him , he gave the address and after that courier refused to deliver</strong> so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,<br>
Shafeeque</span>
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<span class="separator">On Thu, 26 Nov at 6:55 PM <span class="separator">, بندر الكناني &lt;[email-masked]&gt; wrote: </span></span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">بندر الكناني</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><strong>Bot: </strong> أهلا مرة أخرى!<br>
		<strong>Bot: </strong> يرجى إدخال اسمك<br>
		<strong>Customer: </strong> بندر الكناني<br>
		<strong>Bot: </strong> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<strong>Customer: </strong> تحديث طلبك<br>
		<strong>Bot: </strong> يرجى اختيار موقعك<br>
		<strong>Customer: </strong> Saudi Arabia<br>
		<strong>Bot: </strong> يرجى إدخال رقم الطلب للمتابعة<br>
		<strong>Customer: </strong> 6244582288<br>
		<strong>Bot: </strong> </span></span></div>

		<div><span class="separator"><span class="separator">حالة الطلب الخاص بك :</span></span></div>

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		<span class="separator"><span class="separator">يما يلي مواعيد استلام طلبك:</span></span>
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		<div><span class="separator"><span class="separator"><strong>الطلب المنزلي: </strong>7 to 9 أيام</span></span></div>

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<br>
		<span class="separator"><span class="separator">يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span></span>
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		<br>
		<span class="separator"><span class="separator"><strong>Bot: </strong> هل تمكنت من حل الاستعلام الخاص بك<br>
		<strong>Customer: </strong> لا<br>
		<strong>Bot: </strong> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<strong>Customer: </strong> Yes</span></span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">06:26 PM, 26th Nov</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50%"></span></span>

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		<div><span class="separator"><span class="separator"> مرحبا بندر،معك شفيق كيف يمكنني مساعدتكم؟</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:34 PM, 26th Nov</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">بندر الكناني</span></span></div>

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		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%"></span></span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">06:35 PM, 26th Nov</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50%"></span></span>

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		<div><span class="separator"><span class="separator"> هل بإمكانكم تزويدي برقم الطلب حتى نتمكن من خدمتكم بشكل افضل</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50%"></span></span>

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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:37 PM, 26th Nov</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50%"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">كما يظهر لي في البيانات ان فريق الشحن حاول بكم الاتصال ولكن ليس هناك استجابة وسيتم اعادة جدول التوصيل خلال - يوم عمل</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50%"></span></span>

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		<div><span class="separator"><span class="separator">هل لحضرتك أي استفسار آخر يمكنني مساعدتك به؟</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%"></span></span>

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		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">أنا تواصلت مع المندوب</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">والمندوب ما استجاب</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">انت معي</span></span></div>
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		<span class="separator"><span class="separator"><img class="fr-fil fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%"></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
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		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50%"></span></span>

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		<div><span class="separator"><span class="separator">نعتذر عن الازعاج</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:46 PM, 26th Nov</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50%"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">سيتم رفع القضية الى الجهة المعنية بعد انهاء المحادثة وسيتم استلام الرسالة لحضرتك عبر البريد المسجل  </span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:46 PM, 26th Nov</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50%"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">هل لحضرتك أي استفسار آخر يمكنني مساعدتك به؟</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:47 PM, 26th Nov</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Mohammad</span></span></div>
		<span class="separator"><span class="separator"><img class="fr-fir fr-dii" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:6px 50% 50%"></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">كان من دواعي سروري مساعدتكم. </span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:55 PM, 26th Nov</span></span></div>
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		<td style="text-align:center"><span class="separator"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/423893620923947" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></span></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1763055