Subject: New Reply Received - Need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Nov 2020 09:36:05 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Need escalation  Ticket comment <div dir="auto"><div>Any update ?<br><div class="gmail_extra">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Nov 21, 2020 02:47, [email-masked] wrote:<br>
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<blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto">
<div dir="auto">Dears,</div>
<div dir="auto"><br></div>
<div dir="auto">It's my humble request to refund my money.</div>
<div dir="auto">Honestly speaking it's v bad experience with centrepoint and when you reply(your usual template of keep waiting) keep the complete chain of emails as it is because when I take it to social media it will be easy for me to copy paste.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards...</div>
<div dir="auto"><br></div>
<div dir="auto">Mohammed Osman Fasi</div>
<div dir="auto">Jeddah KSA</div>
<div dir="auto">+966 504957788</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">---------- Forwarded message ----------</div>
<div dir="auto">From: Centrepoint &lt;[email-masked]&gt;</div>
<div dir="auto">Date: Nov 18, 2020 08:23</div>
<div dir="auto">Subject: Re: [#1691252] - Need escalation</div>
<div dir="auto">To: [email-masked]</div>
<div dir="auto">Cc: </div>
<div dir="auto"><br></div>
<div dir="auto">Hi Mohammed,</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you for getting in touch with us.</div>
<div dir="auto"><br></div>
<div dir="auto">We sincerely apologize for the delay in refund.</div>
<div dir="auto"><br></div>
<div dir="auto">We are really sorry for the delay , we have escalated this issue to the concern team to refund it on priority , Kindly allow us some more time , it will be refunded soon.</div>
<div dir="auto"><br></div>
<div dir="auto">Feel free to reach out to us if you need any further assistance.</div>
<div dir="auto"><br></div>
<div dir="auto">Your friends,</div>
<div dir="auto">The Support Team</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">---------- Forwarded message ----------<br>
</div>
<div dir="auto">From: [email-masked]</div>
<div dir="auto">Date: Nov 17, 2020 22:06</div>
<div dir="auto">Subject: Re: [#1691252] - Need escalation</div>
<div dir="auto">To: Centrepoint &lt;[email-masked]&gt;</div>
<div dir="auto">Cc: </div>
<div dir="auto"><br></div>
<div dir="auto">Dears,</div>
<div dir="auto"><br></div>
<div dir="auto">Please check, it's been 17days..</div>
<div dir="auto"><br></div>
<div dir="auto">Regards..</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>---------- Forwarded message ----------<div dir="auto">From: [email-masked]</div>
<div dir="auto">Date: Nov 16, 2020 20:23</div>
<div dir="auto">Subject: Re: [#1691252] - Need escalation</div>
<div dir="auto">To: Centrepoint &lt;[email-masked]&gt;</div>
<div dir="auto">Cc: </div>
<div dir="auto"><br></div>
<div dir="auto">Dears,</div>
<div dir="auto"><br></div>
<div dir="auto">Please expedite.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">On Nov 15, 2020 04:14, Centrepoint &lt;[email-masked]&gt; wrote:</div>
<div dir="auto">Hi Mohammed,</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you for getting in touch with us.</div>
<div dir="auto"><br></div>
<div dir="auto">We sincerely apologize for the delay in refund.</div>
<div dir="auto"><br></div>
<div dir="auto">We have escalated this issue to the concern team to refund on priority , the action will be taken soon.</div>
<div dir="auto"><br></div>
<div dir="auto">Feel free to reach out to us if you need any further assistance.</div>
<div dir="auto"><br></div>
<div dir="auto">Your friends,</div>
<div dir="auto">The Support Team</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1691252