Subject: New Reply Received - Need
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Nov 2020 09:57:18 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Need  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">Please provide collection reference.</div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Imran Suleman Masih</span></div>
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<div>From: Mohamed Mahmoud &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, November 21, 2020 12:55 PM<br>
<b>To:</b> Imran Masih &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;; [email-masked]; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1714278] - Need/ 6230543305 MOC case </div>
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<div class="MsoNormal">Dear <a id="OWAAM45A260B640EE4CD68A2E8A3E674212AD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a>,</div>
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<div class="MsoNormal">Kindly arrange the pick up with the below date as there is no reference number, and confirm one it’s done.</div>
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<div class="MsoNormal">AWB: 46381692011</div>
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<div class="MsoNormal">Address : </div>
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<div class="MsoNormal"><span style="background:yellow;mso-highlight:yellow">Jebel Alia Street- Al Uraija Al Wusta Riyadh</span></div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Ali </div>
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<b>From:</b> Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 19, 2020 4:25 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#1714278] - Need<br>
<b>Importance:</b> High</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Dears,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Please provide collection reference with complete address in order to arrange delivery.</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Imran Suleman Masih</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 19, 2020 1:58 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1714278] - Need</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late Collection</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : 06/10/2020</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6230543305</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: 46381692011</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent Collection</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The new return request is created it is pending from long  so kindly arrange the collection on priority basis.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Shafeeque</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">في الخميس, 19 نوفمبر في 12:30</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>
 PM <span class="separator">, Raldhimi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>:
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">ااسلام عليكم</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span lang="AR-SA" dir="RTL" style="color:#3F3F46">أهلا مرة أخرى</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>!<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال اسمك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">ااسلام عليكم</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ماذا تحتاج للمساعدة؟</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">عملية الإرجاع</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى اختيار موقعك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">المملكة العربية السعودية</span><br>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<span lang="AR-SA" dir="RTL">طلب إرجاع المنتج أونلاين من حسابك</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
<span lang="AR-SA" dir="RTL">أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على
<a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" dir="LTR">[email-masked]</span></a></span></span></div>
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<b>Bot: </b><span lang="AR-SA" dir="RTL">هل تمكنت من حل الاستعلام الخاص بك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">لا</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت تريد التحدث إلى موظف الخدمة؟</span><br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"> <span lang="AR-SA" dir="RTL">مرحبا معك شفيق كيف يمكنني مساعدتكم؟</span></span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">السلامرعلبكم</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">وعليكم السلام</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">انا عندي طلبيه لها مده طويله من شهرين سويت عليها عمليه استرجاع استلامها من يوم واحد ومن شهرين لحد الان ماجى مندوب يستلمها</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">تواصل معي مندوب ومكانه بعيد جدا عن مكاني وقال انه بيتواصل معي مندوب اخر ولم يتم</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">الموضوع جدا طول انا زبونه طلبت عمليه ارجاع اريد استرجع واريد مبلغي وانتم تاخرتم جدا في عمليه الارجاع</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">ااسلام عليكم</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">انا دايم اتعامل معكم اون لاين لكن اول مرة استرجع انتم جدا سيييئيين ياليت يجيني مندوب خلال هاليومين واخذ فلوسي ولا رفعت شكوى علبكم</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:20 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohammad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">ناسف على التاخير</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohammad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"> <span lang="AR-SA" dir="RTL">هل بإمكانكم تزويدي برقم الطلب حتى نتمكن من خدمتكم بشكل افضل</span></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 19th Nov</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">ااسلام عليكم</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6230543305</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohammad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">ناسف بانه تم الغاء طلب ارجاع لاسباب خارجة عن ارادتنا وسيتم رفع طلب لاستلام المنتج</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:25 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohammad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل لحضرتك أي استفسار آخر يمكنني مساعدتك به؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:25 PM, 19th Nov</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">ااسلام عليكم</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">ياليت خلال هاليومين لان مشكله الناخير منكم انتم مو مني انا</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:26 PM, 19th Nov</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">ااسلام عليكم</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD">
<span lang="AR-SA" dir="RTL" style="color:#3F3F46">انا زبونه محتاجة مبلغي ومن حقي اخذه انتم جدا تاخرتم علي مافيه اي موقع اثق فيه وسواها معي الا انتم</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:26 PM, 19th Nov</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">ااسلام عليكم</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1040" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD">
<span lang="AR-SA" dir="RTL" style="color:#3F3F46">معاكم الا الاحد ماجاني مندوب رفعت شكوى</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:27 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohammad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1041" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">سيتم رفع القضية الى الجهة المعنية بعد انهاء المحادثة وسيتم استلام الرسالة لحضرتك عبر البريد المسجل  </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:29 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohammad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1042" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل لحضرتك أي استفسار آخر يمكنني مساعدتك به؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:29 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohammad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1043" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>. </span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:30 PM, 19th Nov</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1714278:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1714278