Subject: Fwd: SADAD Refund issue // 6487695144
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Date: Fri, 20 Nov 2020 05:19:57 -0700 (MST)

From: "malik ismail" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "M Ataullah" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 19 November, 2020 21:05:38 
Subject: RE: SADAD Refund issue // 6487695144 

Hi Seeta, 

Refund done. PFA 

Regards, 

Malik 

From: Seeta Seeta <[email-masked]> 
Sent: Thursday, November 19, 2020 6:32 PM 
To: Malik Ismail <[email-masked]> 
Cc: M Ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Musalman <[email-masked]> 
Subject: SADAD Refund issue // 6487695144 

External email sender, please take precaution. 

Hi Team, 

Kindly let us know weather the refund is transferred to the customer bank as per the hybris the " Refund follow on " but customer did not get it as per his bank statement. 

Thanks & Regards, 

Seeta Kunwar 

From: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 4 November, 2020 17:22:33 
Subject: SADAD Refund issue // 6487695144 

Hi Malik, 

With reference to order # 6487695144 

Kindly check and update us if the refund has been done or not. If still not refunded Please find the below customer account details. 

Account holder's name: Bushra Omri Al-Salami 

Bank's name: Al-Rajhi 

Branch name: Jeddah branch 

Account number: 4847834400271665 

IBAN Number: SA3180000440608010123675 

Account Type: Current 

Regards, 

Fauzan 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 28, 2020 12:44:02 PM 
Subject: SADAD Refund issue // 6487695144 

Problem Statement: SADAD Refund issue 

Order Date : 30-Apr-2020 

Order ID: 6487695144 

Hybris Ticket ID: 06849007 

Assistance Required: As per Hybris the refund has been initiated from our end on 18/07/20, but the customer is claiming he did not receive the refund and shared his bank statment as well. 

PFA 

Issue Description: 

Regards, 

Syed Ataullah 

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