Subject: New Reply Received - Need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Nov 2020 19:07:08 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Need escalation  Ticket comment <div dir="auto">Dears,<div dir="auto"><br></div>
<div dir="auto">Please check, it's been 17days..</div>
<div dir="auto"><br></div>
<div dir="auto">Regards..</div>
<div dir="auto"><br></div>
<br><div class="gmail_extra" dir="auto">
<br><div class="gmail_quote"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Nov 16, 2020 20:23, [email-masked] wrote:<br>
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<blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Dears,<div dir="auto"><br></div>
<div dir="auto">Please expedite.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks</div>
</div>
<div>
<br><div class="elided-text">On Nov 15, 2020 04:14, Centrepoint &lt;[email-masked]&gt; wrote:<br><blockquote style="margin:0 0 0 0.8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mohammed,<br><br>
</div>
<div dir="ltr">
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Thank you for getting in touch with us.</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif" dir="ltr">We sincerely apologize for the delay in refund.</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif" dir="ltr">We have escalated this issue to the concern team to refund on priority , the action will be taken soon.</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Feel free to reach out to us if you need any further assistance.</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br style="font-weight:inherit"></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Your friends,</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">The Support Team</div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br></div>
<div style="color:rgb( 51 , 51 , 51 );font-family:'system-ui' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'oxygen-sans' , 'ubuntu' , 'cantarell' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><br></div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">1691252:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1691252