Subject: Ticket Assigned - Conversation with muneer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Nov 2020 20:42:08 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muneer muneer                    Bot:  Hi again! Bot:  Please enter your name Customer:  assalam o aleakum Bot:  Hi Assalam O Aleakum ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6241634207 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:34 PM, 15th Nov                     muneer                             11:35 PM, 15th Nov                     muneer                    For the above order i have a complaint           11:35 PM, 15th Nov                     muneer                    These are shoes i received through online purchase           11:36 PM, 15th Nov                     muneer                             11:36 PM, 15th Nov                     muneer                    This was the pic at the time of placing order??           11:37 PM, 15th Nov                     muneer                    I have already returned the order , kindly look into this matter           11:37 PM, 15th Nov                     muneer                    I am a loyal customer of land mark but this sort of thing disappointed me.           11:39 PM, 15th Nov                   Mohammad                    Hi,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            12:35 AM, 16th Nov                   Mohammad                    we apologize for the inconvenience           12:36 AM, 16th Nov                   Mohammad                   kindly accept our sincere apology for the experience you had and this is not the typical experience we want for customers .As per the record the refund for the returned item has been initiated and you will receive it within 4-15 business days           12:38 AM, 16th Nov                   Mohammad                   Is there anything else that i can assist you with ?           12:38 AM, 16th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.           12:41 AM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1696172