Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Nov 2020 17:36:52 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           09:18 PM, 15th Nov                   Bot                   Hi again!           09:18 PM, 15th Nov                     User                    I received a shipment yesterday its number is: LM2000469307           09:19 PM, 15th Nov                     User                    I just need to exchange the two leggings from size medium to large           09:19 PM, 15th Nov                   Mohammad                    Hi,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            09:25 PM, 15th Nov                     User                    Hi Shafeeque           09:26 PM, 15th Nov                     User                    Can I exchange the size?           09:26 PM, 15th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           09:31 PM, 15th Nov                     User                    Sure           09:31 PM, 15th Nov                   Mohammad                   Thank you for holding up            09:31 PM, 15th Nov                   Mohammad                   Sorry, that the exchange is not available for the max however you can refund it           09:32 PM, 15th Nov                   Mohammad                   *return it           09:32 PM, 15th Nov                     User                    So, I have to return it and re-buy the bigger size?           09:33 PM, 15th Nov                   Mohammad                   You can return the product within 14 days through one of the following options: 1- You can call the customer support team at (0020-225878188) to book an appointment to receive the returned product.  2- You can book an appointment to receive the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.maxfashion.com//). You can choose the products you want to return.  3- You can visit the nearest branch from (Max) and return the product to the branch.           09:34 PM, 15th Nov                   Mohammad                   yes you can buy again           09:34 PM, 15th Nov                     User                    Okay thank you           09:35 PM, 15th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.           09:36 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1695524