Subject: Ticket Assigned - Conversation with aya ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Nov 2020 17:27:03 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aya ahmed aya ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aya ahmed Bot:  Hi Aya Ahmed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  01023578869            09:09 PM, 15th Nov                     aya ahmed                    Ok           09:09 PM, 15th Nov                     aya ahmed                    How long should I wait ?           09:10 PM, 15th Nov                   Mohammad                   Hi Aya,thank you for contacting us. I'm Shafeeque .  How may I help you?           09:11 PM, 15th Nov                     aya ahmed                    I want to return my order           09:11 PM, 15th Nov                   Mohammad                    we apologize for the inconvenience           09:12 PM, 15th Nov                   Mohammad                    Can you please provide the Order no.so that we can assist you properly.           09:12 PM, 15th Nov                     aya ahmed                    I ordered online , and then received it , and now I want to return it because size doesn't suit me           09:12 PM, 15th Nov                     aya ahmed                    Sure           09:12 PM, 15th Nov                     aya ahmed                    One moment           09:12 PM, 15th Nov                     aya ahmed                    2000433479           09:13 PM, 15th Nov                     aya ahmed                    Order no ☝️           09:13 PM, 15th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           09:13 PM, 15th Nov                     aya ahmed                    Ok           09:14 PM, 15th Nov                   Mohammad                   Thank you for holding up            09:14 PM, 15th Nov                     aya ahmed                    Urw           09:14 PM, 15th Nov                   Mohammad                   As per the record the return request for the items has been raised on 12/11/2020 and the items will be collected within 3-5 business days           09:15 PM, 15th Nov                     aya ahmed                    No one has contacted me yet           09:15 PM, 15th Nov                     aya ahmed                    And I raised it as soon as I received it           09:16 PM, 15th Nov                     aya ahmed                    Which was on 7 nov           09:16 PM, 15th Nov                     aya ahmed                    How long does it take to return items ?           09:16 PM, 15th Nov                     aya ahmed                    I already submitted the request and tried to call you on your hotline but it gives me wrong number           09:17 PM, 15th Nov                   Mohammad                   As per our record under the order 2000433479 the return raised on 12/11/2020           09:17 PM, 15th Nov                   Mohammad                   and the items will be collected within 3-5 business days           09:17 PM, 15th Nov                     aya ahmed                    And I tried to reach out to your FB page and sent a msg. But no response           09:17 PM, 15th Nov                     aya ahmed                    Why it's so hard to reach you guys           09:18 PM, 15th Nov                     aya ahmed                    I'm having a bad shopping experience here           09:18 PM, 15th Nov                     aya ahmed                    So, I should expect a call from delivery man during this week , right ?           09:19 PM, 15th Nov                   Mohammad                   Sorry for the late response           09:19 PM, 15th Nov                     aya ahmed                    No problem           09:20 PM, 15th Nov                     aya ahmed                    So, I should expect a call from delivery man during this week , right ?????           09:21 PM, 15th Nov                   Mohammad                   Our courier partner will contact you before collecting the order within 3-5 business days           09:22 PM, 15th Nov                     aya ahmed                    Ok           09:22 PM, 15th Nov                     aya ahmed                    What about the refund ?           09:23 PM, 15th Nov                   Mohammad                   the amount will be refuinded in your " my credit" within 3-4 business days once the items are received in the warehouse           09:24 PM, 15th Nov                     aya ahmed                    Ok , can you confirm that to me via email ?           09:24 PM, 15th Nov                   Mohammad                   Sure ,           09:25 PM, 15th Nov                   Mohammad                   Is there anything else I can help you with?            09:25 PM, 15th Nov                     aya ahmed                    No thanks           09:25 PM, 15th Nov                     aya ahmed                    That was all           09:25 PM, 15th Nov                     aya ahmed                    Hope everything goes as expected           09:25 PM, 15th Nov                   Mohammad                   Sure,           09:26 PM, 15th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.           09:26 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1695480