Subject: Ticket Assigned - Conversation with mohamed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Nov 2020 01:42:38 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed mohamed                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohamed Bot:  Hi Mohamed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:18 AM, 15th Nov                     mohamed                    Hello           05:19 AM, 15th Nov                   Bot                   أهلا مرة أخرى!           05:19 AM, 15th Nov                   Mohammad                   Hi Mohamed ,thank you for contacting us. I'm Shafeeque .  How may I help you?           05:20 AM, 15th Nov                     mohamed                    Hi           05:20 AM, 15th Nov                     mohamed                    Live chat plz           05:20 AM, 15th Nov                     mohamed                    ?           05:22 AM, 15th Nov                     mohamed                    Hello           05:26 AM, 15th Nov                     mohamed                    /startOver           05:27 AM, 15th Nov                   Mohammad                   kindly elaborate           05:27 AM, 15th Nov                     mohamed                    Hi           05:28 AM, 15th Nov                     mohamed                    I have return 2 item           05:28 AM, 15th Nov                     mohamed                    And you say in email there is 1 item in the box !           05:29 AM, 15th Nov                     mohamed                    45444467902 as this tracking number and you can see the weight 4kg !           05:29 AM, 15th Nov                   Mohammad                    Can you please provide the Order no.so that we can assist you properly.           05:30 AM, 15th Nov                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           05:30 AM, 15th Nov                     mohamed                    Ref in email : 1649009           05:31 AM, 15th Nov                     mohamed                    Order 7409921060           05:31 AM, 15th Nov                     mohamed                    Refund only for 1 item and for t shirt not refund           05:32 AM, 15th Nov                   Mohammad                   T shirt is collected in different tracking it will be refunded once the item received in the Warehouse           05:34 AM, 15th Nov                   Mohammad                   Is there anything else that i can assist you with ?           05:34 AM, 15th Nov                     mohamed                    Hello           05:34 AM, 15th Nov                     mohamed                    The t shirt in the same box !!           05:35 AM, 15th Nov                     mohamed                    I inform aramex guys name ali           05:35 AM, 15th Nov                     mohamed                    Im always contact you about 1 bd somthing !           05:35 AM, 15th Nov                     mohamed                    As i say many time the t shirt in the same box           05:36 AM, 15th Nov                   Mohammad                   it will refunded           05:36 AM, 15th Nov                     mohamed                    I dont want always contact you about small money !           05:36 AM, 15th Nov                     mohamed                    There is weight 4 kg as 2 item inside the box           05:37 AM, 15th Nov                   Mohammad                   as per aramex they have collected both the items and they will deliver to the WH.           05:37 AM, 15th Nov                     mohamed                    Not refund for t shirt !           05:37 AM, 15th Nov                   Mohammad                    we apologize for the inconvenience           05:37 AM, 15th Nov                   Mohammad                   we will raised to the Aramex to deliver it           05:37 AM, 15th Nov                     mohamed                    Already delivered from 3/11           05:37 AM, 15th Nov                   Mohammad                   we will raised to the concern to check and refund           05:38 AM, 15th Nov                     mohamed                    How many time need check !           05:38 AM, 15th Nov                     mohamed                    2 month for t shirt 1 bd something !!           05:39 AM, 15th Nov                     mohamed                    Now i recieved email say for me not recieved t shirt           05:39 AM, 15th Nov                     mohamed                    So where is this !           05:39 AM, 15th Nov                     mohamed                    ??           05:41 AM, 15th Nov                   Mohammad                    we apologize for the inconvenience and the issue will be raised to the concern to refund is on priority basis           05:42 AM, 15th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           05:42 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1691341